Detective Catr

KEEPING IT REAL

For over 70 years, JBL has been known for delivering top-quality sound in prestigious venues worldwide. Counterfeits passing off as JBL do not undergo rigorous testing and high standards that authentic JBL products are known for.

When you buy a genuine JBL product, you are investing in years of research, innovation, and uncompromising quality. To ensure the best and safest experience, always choose genuine JBL products.

DON’T GET PLAYED

Dont get played

UNCOMPROMISING QUALITY ​

Authentic JBL products are crafted with responsibly sourced materials and undergo rigorous testing to provide customers with superior audio performance, durability, and safety. ​

Counterfeit products often fail quickly and lack JBL’s unique functions resulting in a subpar listening experience. Choose genuine JBL products to enjoy the authentic, high-quality sound you deserve.

SAFETY AND YOU​

All JBL products undergo testing and certification approvals to meet strict quality standards.

Counterfeits on the other hand, often use substandard materials and lack proper safety checks, increasing the risk of malfunctions or hazards. By choosing genuine JBL products, you’re protecting yourself and enjoying reliable, high-quality audio equipment.

DON’T GET CAT-FISHED

Dont get cat-fished

WARRANTY

Warranty

YOUR JBL EXPERIENCE​

Buying JBL original products ensures you enjoy reliable aftersales support that offers protection and a peace of mind.​

Counterfeits lack such guarantees, leaving you without recourse if problems arise. Enjoy true JBL quality and aftersales service by purchasing genuine JBL products from our authorized dealers.​

TIPS TO BE A RESPONSIBLE BUYER

Check The Price

Counterfeit products are usually cheaper than genuine ones, so always check the official JBL site before buying.

Compatible with the JBL official Apps

JBL products are compatible with the JBL App, Auracast, and Partyboost.

Check the product and packaging

Look for misaligned logos, printing issues, unresponsive buttons, mismatched controls, and more.

Authenticate through reviews

Be wary of negative reviews about quality and watch for duplicate or spam reviews.

Formal Cat

THINGS TO NOTE WHEN YOU SHOP

CHECK

Check for Signs

CHECK FOR SIGNS OF COUNTERFEIT

VERIFY

Verify

VERIFY OUR LIST OF PRODUCTS

BUY

Authorized Dealers

BUY FROM OUR AUTHORIZED DEALERS

WARRANTY & AUTHORIZED DEALERS

TO SEE OUR FULL LIST OF AUTHORIZED DEALERS

FIND OUT MORE

BUY AUTHENTIC

JBL QUALITY

For over 70 years, JBL® has delivered products that exemplify the technology and expertise gained through a leadership position in professional sound reproduction. The JBL name has come to be synonymous with the precise, naturally articulated sound found in many of the world’s most prestigious locations, such as clubs, movie theatres, and recording studios, as well as live-music reinforcement settings ranging from concert halls to outdoor stadiums.​

Due to increasing popularity, many great brands are vulnerable to counterfeiting. These individuals and organisations take advantage of both the consumer and the brand they attempt to counterfeit with total disregard for the customer experience.​

Counterfeit products are not authentic and thus do not meet high quality and safety standards established by JBL. These products are subpar and typically fail shortly after the first use due to poor components, exposing consumers to potential safety hazards even when not in use.​

BUY WITH CONFIDENCE​

To ensure you are purchasing a genuine JBL product, and not a counterfeit, shop with confidence with one of JBL's Authorized Dealers. Click here to learn more about how to identify a potential counterfeit JBL product before you purchase.​

AVOID THE FAKE

Like many other premium goods, HARMAN’s products are being counterfeited and sold, usually at drastically reduced prices and of lower quality. Genuine JBL products are made of high-quality materials and are designed to provide a one-of-kind listening experience.​

By spotting differences in the cosmetic details on the product, packaging, and observing the differences in sound quality, you can avoid a counterfeit JBL product. Scroll down to get some helpful tips to to identify a potential counterfeit JBL product before you purchase.​


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Shipping and Refund

1. Shipping:

All orders ship within the next 1-3 working days after payment confirmation for local (Indonesia) delivery. If you have placed the order over the weekend, the package may not ship until the following Monday of the coming week. No International Deliveries available.

Do note that Sundays, Saturdays, and Public Holidays are non-working days.

2. Returns / Exchanges:

2.1 How do I return or exchange my order?

You request a return within 30 days of receiving your item. If you prefer a refund or exchange, please note the following guidelines:
  • Refunds are only processed if the item is out of stock.
  • Exchanges are possible for items of equal or higher value, with the additional cost covered by the customer.
  • In the case of a damaged product, we will guide you to our service centre for further assistance.
To initiate a return, contact us within 7 days of delivery. The item must be returned within 14 days of delivery. It should be in its original condition, unused, with tags and packaging intact. A receipt or proof of purchase is required for processing the return.

For issues related to delivery errors, we will endeavour to resend the product according to the previous return record.

For any questions or additional information regarding returns or exchanges, please reach out to our customer service team.

2.2 Can I return my speaker to you if I bought them from a retail store?

If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns. If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.

3. Warranty:

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details. If you believe you have received a defective product upon arrival, please contact us immediately for further instructions.
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