Stories

JBL STORIES 2000x500
JBL STORIES 1000x500
The Best Christmas Gift: Limited Edition JBL Gift Cards
08 Dec 2023

The Best Christmas Gift: Limited Edition JBL Gift Cards

JBL Christmas Promo: Limited-Edition Holiday Designs
08 Dec 2023

JBL Christmas Promo: Limited-Edition Holiday Designs

JBL Christmas Gift Ideas For 2023
06 Dec 2023

JBL Christmas Gift Ideas For 2023

5 Tips For Playing Mobile Games Like A Pro
26 Sep 2023

5 Tips For Playing Mobile Games Like A Pro

Kolaborasi JBL x Jay Park
25 Sep 2023

Kolaborasi JBL x Jay Park

Tingkatkan Performa Game Dengan JBL Quantum TWS Air Earbuds
19 Sep 2023

Tingkatkan Performa Game Dengan JBL Quantum TWS Air Earbuds

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EARTH DAY 2000X500
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E-Gift Card
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We Are Moving
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earth day 1000x1000
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E-Gift Card
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Shipping and Refund

1. Shipping:

All orders ship within the next 1-3 working days after payment confirmation for local (Indonesia) delivery. If you have placed the order over the weekend, the package may not ship until the following Monday of the coming week. No International Deliveries available.

Do note that Sundays, Saturdays, and Public Holidays are non-working days.

2. Returns / Exchanges:

2.1 How do I return or exchange my order?

You request a return within 30 days of receiving your item. If you prefer a refund or exchange, please note the following guidelines:

  • Refunds are only processed if the item is out of stock.
  • Exchanges are possible for items of equal or higher value, with the additional cost covered by the customer.
  • In the case of a damaged product, we will guide you to our service centre for further assistance.

To initiate a return, contact us within 7 days of delivery. The item must be returned within 14 days of delivery. It should be in its original condition, unused, with tags and packaging intact. A receipt or proof of purchase is required for processing the return.

For issues related to delivery errors, we will endeavour to resend the product according to the previous return record.

For any questions or additional information regarding returns or exchanges, please reach out to our customer service team.

 

2.2 Can I return my speaker to you if I bought them from a retail store?

If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.

3. Warranty:

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details here. If you believe you have received a defective product upon arrival, please contact us immediately for further instructions.

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