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JBL E-Gift Cards

Surprise someone with the gift of choice! Choose from our range of values and fun e-gift card designs to score the perfect digital gift card for any occasion.

Frequently Asked Questions About JBL E-Gift Cards

What denominations are available for JBL e-gift cards?

JBL digital gift cards are available in a range of values, from Rp 50 to Rp 2000, so you can find the perfect amount for your budget. Your recipient can then pick what they want from a wide range of products, from Bluetooth earphones to radio speakers.

Can I purchase multiple e-gift cards in one transaction?

Yes, you can buy multiple e-gift cards online in a single transaction as long as they have the same design. Simply add the desired cards to your basket and proceed to checkout. You'll need to make separate transactions if you want to purchase cards with different designs.

How long does it take for the e-gift card to be delivered?

Our virtual e-gift cards are delivered instantly via email once the payment is processed successfully.

How do I personalise an e-gift card?

You can personalise your e-gift card by selecting a design and adding a custom message for the recipient.

Can I check the balance of my e-gift card online?

You can check the balance of your JBL e-gift card in the email notification you receive after your purchase.

Are there any restrictions on the use of JBL e-gift cards?

JBL e-gift cards are valid for online purchases only and cannot be used in physical stores. Please refer to the full terms and conditions for additional restrictions.

What payment methods are accepted for purchasing e-gift cards?

We accept various payment methods, including Credit/Debit Card, GoPay, QRIS, Bank Transfer for BCA, BNI, Permata, Mandiri, and other selected bank accounts, as well as Akulaku.

Can I return or exchange a JBL e-gift card?

Unfortunately, once an e-gift voucher has been purchased, it cannot be returned or exchanged.
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Shipping and Refund

1. Shipping:

All orders ship within the next 1-3 working days after payment confirmation for local (Indonesia) delivery. If you have placed the order over the weekend, the package may not ship until the following Monday of the coming week. No International Deliveries available.

Do note that Sundays, Saturdays, and Public Holidays are non-working days.

2. Returns / Exchanges:

2.1 How do I return or exchange my order?

You request a return within 30 days of receiving your item. If you prefer a refund or exchange, please note the following guidelines:
  • Refunds are only processed if the item is out of stock.
  • Exchanges are possible for items of equal or higher value, with the additional cost covered by the customer.
  • In the case of a damaged product, we will guide you to our service centre for further assistance.
To initiate a return, contact us within 7 days of delivery. The item must be returned within 14 days of delivery. It should be in its original condition, unused, with tags and packaging intact. A receipt or proof of purchase is required for processing the return.

For issues related to delivery errors, we will endeavour to resend the product according to the previous return record.

For any questions or additional information regarding returns or exchanges, please reach out to our customer service team.

2.2 Can I return my speaker to you if I bought them from a retail store?

If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns. If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.

3. Warranty:

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details. If you believe you have received a defective product upon arrival, please contact us immediately for further instructions.

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Privacy Policy

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