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Buy Authentic – Buy safe

JBL QUALITY

For over 70 years, JBL® has delivered products that exemplify the technology and expertise gained through a leadership position in professional sound reproduction. The JBL name has come to be synonymous with the precise, naturally articulated sound found in many of the world’s most prestigious locations, such as clubs, movie theatres, and recording studios, as well as live-music reinforcement settings ranging from concert halls to outdoor stadiums.

Due to increasing popularity, many great brands are vulnerable to counterfeiting. These individuals and organizations take advantage of both the consumer and the brand they attempt to counterfeit with total disregard for the customer experience.

Counterfeit products are not authentic and thus do not meet high quality and safety standards established by JBL. These products are subpar and typically fail shortly after the first use due to poor components, exposing consumers to potential safety hazards even when not in use.

BUY WITH CONFIDENCE

To ensure you are purchasing a genuine JBL product, and not a counterfeit, shop with confidence with one of JBL's Authorized Dealers. Click here o learn more about how to identify a potential counterfeit JBL product before you purchase.

AVOID THE FAKE

Like many other premium goods, HARMAN’s products are being counterfeited and sold, usually at drastically reduced prices and of lower quality. Genuine JBL products are made of high-quality materials and are designed to provide a one-of-kind listening experience.

By spotting differences in the cosmetic details on the product, packaging, and observing the differences in sound quality, you can avoid a counterfeit JBL product. Scroll down to get some helpful tips to to identify a potential counterfeit JBL product before you purchase.

HOW TO IDENTIFY A COUNTERFEIT JBL PRODUCT

Helpful tips to avoid a counterfeit JBL speaker

Packaging 1

JBL packaging are made of better quality material such as harder cardboard.

The print contrast and quality of the print on the authentic package box is sharper than the counterfeit.

Packaging 2

The textured printing on the authentic packaging is sharper and of greater detail. You will find serial numbers, barcode stickers, brand fine print, and compliance icons always visible on the authentic packaging as compared with counterfeit packaging.

Packaging 3

The authentic box is a good quality hard cardboard flap-packaging with no sleeve as compared to a counterfeit box with flimsy contents.

Inside the authentic box flap, you will find a rich print of lifestyle imagery and brand details.

Speaker 1

Embedded logo within the speaker grill on the authentic speaker as compared to stick-on logo on the counterfeit speaker.

Speaker 2

In comparison, the authentic speaker comes with rubber side covers whereas plastic side covers are used on the counterfeit speakers.

Speaker 3

Clear product name engraved on rubber flap of the authentic speaker as compared with barely visible engraved product name on the counterfeit speaker flap.

Speaker 4

Compliance icons are printed on both sides of the speaker side cover for the authentic speaker with no icons for the counterfeit speaker.


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Shipping and Refund

1. Shipping:

All orders ship within the next 1-3 working days after payment confirmation for local (Indonesia) delivery. If you have placed the order over the weekend, the package may not ship until the following Monday of the coming week. No International Deliveries available.

Do note that Sundays, Saturdays, and Public Holidays are non-working days.

2. Returns / Exchanges:

2.1 How do I return or exchange my order?

You request a return within 30 days of receiving your item. If you prefer a refund or exchange, please note the following guidelines:

  • Refunds are only processed if the item is out of stock.
  • Exchanges are possible for items of equal or higher value, with the additional cost covered by the customer.
  • In the case of a damaged product, we will guide you to our service centre for further assistance.

To initiate a return, contact us within 7 days of delivery. The item must be returned within 14 days of delivery. It should be in its original condition, unused, with tags and packaging intact. A receipt or proof of purchase is required for processing the return.

For issues related to delivery errors, we will endeavour to resend the product according to the previous return record.

For any questions or additional information regarding returns or exchanges, please reach out to our customer service team.

 

2.2 Can I return my speaker to you if I bought them from a retail store?

If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.

3. Warranty:

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details here. If you believe you have received a defective product upon arrival, please contact us immediately for further instructions.

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