Press Release

JBL Land di Roblox menyediakan ruang kreatif untuk berekspresi melalui dunia virtual ‘Suara’!
27 Mar 2024

JBL Land di Roblox menyediakan ruang kreatif untuk berekspresi melalui dunia virtual ‘Suara’!

JBL bersama Madison Beer Memperlihatkan Momen di Balik Panggung dan Akses Eksklusif Untuk Para Penggemar
13 Mar 2024

JBL bersama Madison Beer Memperlihatkan Momen di Balik Panggung dan Akses Eksklusif Untuk Para Penggemar

Kampanye Merek JBL Makes Earbuds (For Every-One) Melambangkan Keunikan Setiap Individu Melalui Teknologi Dan Design TWS JBL Terkemuka
26 Feb 2024

Kampanye Merek JBL Makes Earbuds (For Every-One) Melambangkan Keunikan Setiap Individu Melalui Teknologi Dan Design TWS JBL Terkemuka

Inisiatif JBL Dalam ‘Rap Your Gifts’ Menjadi Solusi Kegiatan Tukar Kado Yang Peduli Lingkungan
11 Dec 2023

Inisiatif JBL Dalam ‘Rap Your Gifts’ Menjadi Solusi Kegiatan Tukar Kado Yang Peduli Lingkungan

JBL Memadukan Desain Klasik dengan Inovasi Teknologi Modern Melalui Peluncuran
23 Nov 2023

JBL Memadukan Desain Klasik dengan Inovasi Teknologi Modern Melalui Peluncuran

JBL Soundgear Sense: Earbuds Pertama dengan Konduksi  Udara dari JBL
13 Nov 2023

JBL Soundgear Sense: Earbuds Pertama dengan Konduksi Udara dari JBL

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Shipping and Refund

1. Shipping:

All orders ship within the next 1-3 working days after payment confirmation for local (Indonesia) delivery. If you have placed the order over the weekend, the package may not ship until the following Monday of the coming week. No International Deliveries available.

Do note that Sundays, Saturdays, and Public Holidays are non-working days.

2. Returns / Exchanges:

2.1 How do I return or exchange my order?

You request a return within 30 days of receiving your item. If you prefer a refund or exchange, please note the following guidelines:

  • Refunds are only processed if the item is out of stock.
  • Exchanges are possible for items of equal or higher value, with the additional cost covered by the customer.
  • In the case of a damaged product, we will guide you to our service centre for further assistance.

To initiate a return, contact us within 7 days of delivery. The item must be returned within 14 days of delivery. It should be in its original condition, unused, with tags and packaging intact. A receipt or proof of purchase is required for processing the return.

For issues related to delivery errors, we will endeavour to resend the product according to the previous return record.

For any questions or additional information regarding returns or exchanges, please reach out to our customer service team.

 

2.2 Can I return my speaker to you if I bought them from a retail store?

If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.

3. Warranty:

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details here. If you believe you have received a defective product upon arrival, please contact us immediately for further instructions.

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