Term of Sale

1. Definitions & Interpretation

1.1 Kecuali ditentukan lain, definisi dan ketentuan mengenai interpretasi yang tercantum dalam Lampiran 1 akan berlaku untuk Syarat & Ketentuan Penjualan ini.

1.2 Dengan menggunakan Platform ini, atau dengan penggunaan serupa dan melakukan pemesanan yang aktivitas penjualannya diselesaikan di Platform ini, Anda dengan ini membuat kontrak yang sah antara Anda, Pelanggan, dan Distributor sebagai penjual di Platform ini, yang mana Syarat dan Ketentuan yang tercantum di sini akan berlaku untuk Anda.

2. Purchase of Products

2.1 Kepatuhan Anda: Distributor memelihara dan mengoperasikan situs web ini dengan hak operasional dan kepemilikan terbatas dari Harman. Hak kepemilikan penuh berada di tangan Harman. Dengan menggunakan situs web ini, Anda setuju untuk mematuhi semua pedoman, pemberitahuan, aturan operasional, kebijakan, dan instruksi yang berkaitan dengan pembelian Produk melalui Platform. Distributor dan/atau Harman berhak untuk merevisi pedoman, pemberitahuan, aturan operasional, kebijakan, dan instruksi ini kapan saja dan Anda dianggap mengetahui dan terikat oleh setiap perubahan tersebut setelah dipublikasikan di Platform.

2.2 Deskripsi Produk: Meskipun Distributor dan/atau Harman berupaya memberikan deskripsi Produk yang akurat, baik Distributor maupun Harman tidak menjamin bahwa deskripsi tersebut akurat, terkini, atau bebas dari kesalahan. Jika Produk yang Anda pesan melalui Platform ini, dan yang telah Anda terima, pada dasarnya berbeda dari Produk yang dijelaskan di Platform, maka Klausul 7 dari Syarat & Ketentuan Penjualan ini akan berlaku.

2.3 Cara Penjualan: Produk Harman tersedia untuk dijual di situs web ini. Produk-produk tersebut juga also be found on other sale platforms online and/or offline, other than those featured on this Website.

2.3.1 Purchases concluded outside of this Website: To the fullest extent permitted by law, the Distributor and/or Harman may exercise full discretion to refuse any claims for warranty or guarantee over purchase of our Products outside of the Platform, such as Products supplied to you by unauthorized sellers such as Products which are not meant for sale in your region, counterfeits, used, modified or tampered Products. In any event, purchases made outside of this website (or platform) are governed by separate Terms and Conditions of Sale not covered in these Terms. All successful purchases transacted on this website (or platform) shall be fulfilled by the Distributor, thus forming a binding contractual relationship between you, the Customer and us, the Distributor.

2.3.2 Cara Melakukan Pemesanan: Anda dapat melakukan pemesanan dengan mengisi formulir pemesanan di Platform dan mengklik tombol “Lakukan Pemesanan Saya”. Distributor tidak akan menerima pemesanan yang dilakukan dengan cara lain. Anda bertanggung jawab untuk memastikan keakuratan pemesanan.

2.3.3 Orders are irrevocable and unconditional: All transacted Orders are deemed irrevocable, and your decision to purchase shall be deemed unconditional upon transmission through the Platform.

2.3.3.1 The Distributor reserves its rights to honour, refuse, cancel, amend, or vary all orders transacted through this website at its discretion without notice to you.

2.3.3.2 Notwithstanding the foregoing, you may at your request to the Distributor, to cancel or amend the Order which the Distributor may honour at its discretion on a commercially reasonable effort basis.

2.3.4 Hak Distributor terkait Pesanan: Semua Pesanan yang diproses di situs web ini tunduk pada persetujuan Distributor atas kebijakannya sendiri, dan each Pesanan yang berhasil diproses dan diterima oleh Distributor akan dianggap sebagai kontrak terpisah (“Customer Contract”).

2.3.4.1 Notice of Acceptance of Order – Anda mengakui bahwa kecuali Anda menerima pemberitahuan dari Distributor yang menerima Pesanan Anda, Distributor tidak akan menjadi pihak dalam perjanjian atau janji yang mengikat secara hukum yang dibuat antara Distributor dan Anda untuk penjualan yang dilakukan di luar situs web ini, atau transaksi lain apa pun terkait Produk, dan karenanya Distributor tidak akan bertanggung jawab atas Kerugian atau Kerusakan apa pun yang mungkin timbul sebagai akibatnya.

2.3.4.2 Funds to Clear First – Distributor dan/atau Harman tidak akan bertanggung jawab dan/atau berkewajiban dalam Perjanjian ini (termasuk semua garansi, ketentuan dan/atau jaminan) jika total harga Produk belum dibayar dengan dana yang telah diterima pada tanggal jatuh tempo pembayaran.

2.3.4.3 Right to Decline Orders – Untuk menghindari keraguan, Distributor berhak untuk menolak memproses atau menerima Pesanan apa pun yang diterima dari atau melalui Platform atas kebijakannya sendiri, dan pengembalian dana akan diproses kepada Anda oleh Distributor.

2.3.5 Penghentian oleh Distributor jika terjadi kesalahan penetapan harga: Distributor berhak untuk mengakhiri Kontrak Pelanggan kapan saja, jika suatu Produk telah salah diberi harga di Platform, dan Distributor akan memberitahukan Anda tentang pembatalan tersebut secara tertulis terlepas dari status pengiriman/pengantaran atau jika pembayaran telah dibebankan kepada Anda.

2.3.6Product Warranty: Garansi terkait suatu Produk (“Garansi Produk”) yang dijual berdasarkan Kontrak Pelanggan akan sebagaimana dinyatakan oleh Distributor melalui Platform, di bawah tab “Spesifikasi” pada kolom “Jenis Garansi” dan “Periode Garansi” untuk Produk tersebut, dan akan dibatasi oleh syarat dan ketentuan yang tercantum di dalamnya. Garansi dan ketentuan, ganti rugi atas pelanggaran garansi atau ketentuan, atau ketentuan lain yang tercantum dalam Garansi Produk, kecuali secara tegas dilarang oleh hukum wajib yang berlaku, menggantikan semua syarat, garansi, dan ketentuan lain, baik yang dinyatakan secara eksplisit maupun implisit, berdasarkan undang-undang atau lainnya. Kecuali secara tegas dinyatakan dalam Garansi Produk tersebut, Distributor mengecualikan (kecuali secara tegas dilarang oleh hukum wajib yang berlaku) semua syarat, garansi, atau ketentuan lain yang dinyatakan secara eksplisit atau implisit terkait dengan Produk yang dipasok.

2.3.7 Perjanjian Pelanggan: Dengan ini Anda mengakui dan menyetujui hal-hal berikut:

2.3.7.1 that you have not relied on any term, condition, warranty, undertaking, inducement or representation made by or on behalf of the Distributor and/or Harman, which has not been stated expressly herein, in a Customer Contract or upon any descriptions or illustrations or specifications contained in any document including any catalogues or publicity material produced by the Distributor and/or Harman, and you shall subsequently indemnify and hold the Distributor and/or Harman harmless to the above; and

2.3.7.2 that you acknowledge and agree that the exclusion of warranties, exclusion of liability and exclusion of remedies in these Terms of Sale and Customer Contracts allocate risks between the parties and allow the Distributor to provide the Products at lower fees or prices than the Distributor otherwise could and you agree that such exclusions on liability are reasonable

2.3.8 Tidak ada pernyataan atau jaminan: Tanpa mengurangi keberlakuan umum dari Klausul-klausul sebelumnya pada poin 2.3.6:

2.3.8.1 No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear of the Products supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to the Distributor and/or Harman;

2.3.8.2 Distributor binds itself only to supply and deliver Products in accordance with the general description under which they were sold, and shall exclude all special and/or specific considerations assumed by you in making the purchase, such specific considerations shall not bind Distributor and/or Harman;

2.3.8.3 In any event, the Distributor and/or Harman shall not be held liable for, or assume any warranty as to the quality, state, condition or fitness of the Products other than what was expressly represented on this Website;

2.3.8.4 Distributor and/or Harman shall strictly be under no liability for the following measures and actions taken by you the Customer, or third parties and the consequences thereof: (i) improper remedy of defects, (ii) alteration of the Products, (iii) addition and insertion of parts;

2.3.8.5 Distributor and/or Harman shall be under no liability in respect of any defect arising from unsuitable or improper use, defective installation or commissioning by the Customer or third parties, fair wear and tear, willful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load, unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical/electronic or electric influences, the Customer or third parties’ failure to follow Distributor and/or Harman instructions (whether oral or in writing) misuse or alteration or repair of the Products without the Distributor approval;

2.3.8.6 You shall indemnify the Distributor and/or Harman from liabilities and/or losses suffered by You or any third party, whether directly or indirectly caused by unauthorized repairs, modifications, or remedial work to the Product; and

2.3.8.7 Distributor and/or Harman shall be under no liability whatsoever in respect of any defect in the Products arising after the expiry of the applicable Product Warranty, if any. For extended warranties provided by a third-party seller, please refer to the governing terms and conditions of sale between you and the third-party seller.

2.3.8.8 YOU SHALL NOT PURCHASE THE PRODUCTS WITH THE INTENTION TO CREATE A DISTINCT SALE, SUPPLY AND DISTRIBUTION CHAIN. NO RIGHTS AND CONFERRED ONTO YOU, THE CUSTOMER, OR ANY THIRD PARTY SUCH RIGHTS TO SELL, RE-SELL, TRANSFER, PUT TO COLLATERAL OR CHARGE. ANY SUCH ACTIONS WILL RENDER THE CONTRACT VOID AND INVALID, AND SHALL AUTOMATICALLY BE RESCINDED WITH ALL SUCH LOSSES INCURRED SHALL BE RECOVERED BY THE DISTRIBUTOR AND/OR HARMAN AGAINST YOU WITHOUT ANY NOTICE.

2.3.8.9 Distributor berhak sepenuhnya untuk mempertanyakan tujuan Pesanan, dan Pelanggan dengan ini setuju untuk memberikan kerja sama sepenuhnya kepada Distributor mengenai maksud pembelian sebelum Distributor melanjutkan untuk memenuhi Pesanan.

2.3.8.10 The Customer shall not tamper with, the Products and the serial numbers on the unit and/or the packaging.

3. Hak Kekayaan Intelektual

3.1 General – Semua ketentuan yang tercantum di sini mengikat Anda dan semua pengguna selamanya, terlepas dari apakah transaksi tersebut diselesaikan di Situs Web ini atau di tempat lain. Tidak ada dalam ketentuan ini yang dapat ditafsirkan sebagai pemberian hak, kepemilikan, atau kepentingan apa pun atas kekayaan intelektual yang dimiliki oleh Harman.

3.2 Aset Kekayaan Intelektual yang dimiliki oleh Harman dapat ditemukan di, tetapi tidak terbatas pada, situs web, kemasan produk, barang-barang pendukung, iklan, unit produk, dan perangkat lunak yang menyertainya, semuanya dirancang untuk meningkatkan pengalaman pembeli dan pengguna. Untuk definisi lengkap “Aset Kekayaan Intelektual”, silakan lihat Lampiran 1 dari Syarat dan Ketentuan ini. Dengan demikian, Anda dengan ini dianggap telah menyetujui hal-hal berikut:

3.2.1 No claim or proceedings have been made, or threatened, either directly against the Distributor and/or Harman, alleging that the Goods and/or the Software or any part or parts of either, or their use, sale, distribution or other commercial exploitation infringers the Intellectual Property Rights or other rights of any third party.

3.2.2 Anda tidak boleh menghapus atau mengubah merek dagang, logo, pemberitahuan hak cipta, nomor seri, label, tag, atau tanda pengenal, simbol, atau keterangan lainnya (“Hak Milik”) yang terpasang pada Produk apa pun oleh Harman atau yang dilisensikan kepada Distributor oleh Harman.

3.2.3 You shall not use Harman Proprietary Rights or any part thereof for the purposes of trade, sale, resale and/or export, unless expressly endorsed in writing by both the Distributor and Harman

3.2.4 Harman via its subsidiaries reserve the unqualified right to pursue legal action against you if you are found to infringe any provisions found herein, such actions preliminarily constitute breach of this Agreement and all warranties, guarantees and rights available to you shall be revoked automatically without any notice to you.

3.3 Perangkat Lunak dan Materi Produk: Apabila aplikasi perangkat lunak, driver atau program komputer lainnya dan/atau semua detail desain lainnya, buku panduan teknis atau manual, gambar atau data lainnya (semuanya secara kolektif disebut sebagai “Materi Produk”) diberikan kepada Pelanggan oleh Harman sehubungan dengan Pesanan, penggunaan dan penyimpanan Materi Produk tunduk pada syarat dan ketentuan lisensi atau penggunaan, seperti lisensi pengguna akhir, pembatasan atau ketentuan penggunaan, sebagaimana yang mungkin ditentukan oleh Harman atau pemberi lisensinya dan tidak boleh digunakan selain sesuai dengan syarat dan ketentuan tersebut.

3.4 Ownership of Product Materials: You shall agree and acknowledge that the Product Materials shall remain the property of Harman and its licensors. The Customer further agrees that any and all Intellectual Property embodied in or relating to the Product Materials shall remain the sole and exclusive property of Harman. You may be required by the Distributor and/or Harman to cease use, delete, restore and/or return the Product Materials and/or any copies thereof upon request by Harman and/or its Distributor.

4. Pengiriman Produk

4.1 Alamat: Pengiriman Produk akan dilakukan oleh Distributor (atau agennya) ke alamat pengiriman yang Anda tentukan dalam Pesanan Anda. Dengan melanjutkan Pemesanan, Anda dianggap telah memberikan persetujuan untuk pengungkapan alamat pribadi dan detail kontak Anda untuk tujuan pemenuhan Pesanan (atau alamat dan detail kontak pihak ketiga).

4.2 Biaya pengiriman & pengemasan: Biaya pengiriman dan pengemasan akan sesuai dengan yang tertera dalam Pesanan.

4.3 Pelacakan: Anda dapat melacak status pengiriman di halaman “Pelacakan Pesanan” pada Platform.

4.4 Jangka waktu pengiriman: Anda mengakui bahwa pengiriman Produk bergantung pada ketersediaan Produk. Distributor (melalui Agennya) akan melakukan setiap upaya yang wajar untuk mengirimkan Produk kepada Anda dalam jangka waktu pengiriman yang tercantum pada halaman yang relevan tempat Produk tersebut terdaftar, tetapi Anda mengakui bahwa meskipun informasi stok di Platform diperbarui secara berkala, ada kemungkinan bahwa dalam beberapa kasus Produk mungkin menjadi tidak tersedia di antara pembaruan. Semua jangka waktu pengiriman yang diberikan hanyalah perkiraan dan penundaan dapat terjadi. Jika pengiriman Produk Anda tertunda, Distributor dan/atau Agennya akan memberi tahu Anda melalui email dan Produk Anda akan dikirimkan segera setelah tersedia untuk Distributor. Waktu pengiriman bukanlah hal yang penting, dan baik Distributor maupun agennya tidak akan bertanggung jawab atas keterlambatan pengiriman apa pun penyebabnya.

4.5 Ganti Rugi kepada Harman: Anda setuju bahwa Anda akan mengganti rugi Harman atas semua klaim yang berkaitan dengan pengiriman, terlepas dari kondisi barang yang Anda terima, keterlambatan, atau tidak terkirimnya Pesanan.

4.6 Penerimaan dianggap sah: Apabila Anda tidak menerima Produk pada tanggal pengiriman yang diproyeksikan dan Anda memberitahukan kepada Distributor dalam waktu 3 (TIGA) hari sejak tanggal pengiriman yang diproyeksikan tersebut, Distributor akan berusaha sebaik mungkin untuk menemukan dan mengirimkan Produk tersebut. Jika Distributor tidak menerima kabar dari Anda dalam waktu 3 (TIGA) hari sejak tanggal pengiriman yang diproyeksikan tersebut, Anda dianggap telah menerima Produk tersebut.

4.7 Voucher dari Distributor: Jika terjadi keterlambatan pengiriman Produk, Distributor dapat, atas kebijakannya sendiri, menawarkan Voucher kepada Pelanggan. Setelah Pelanggan menerima Voucher, Pelanggan tidak akan memiliki klaim lebih lanjut terhadap Distributor.

4.8 Kegagalan Pelanggan untuk Menerima Pengiriman: Jika Pelanggan gagal menerima pengiriman Produk (selain karena sebab apa pun di luar kendali wajar Pelanggan atau karena kesalahan Distributor), maka tanpa mengurangi hak atau upaya hukum lain yang tersedia bagi Distributor, Distributor dapat mengakhiri Kontrak Pelanggan.

5. Harga Produk

5.1 Harga Tercantum: Harga Produk yang harus dibayar oleh Pelanggan adalah Harga Tercantum pada saat Pesanan yang diajukan oleh Pelanggan dikirimkan kepada Distributor hanya melalui Platform.

5.2 Pajak: Semua Harga yang Tercantum dikenakan pajak, kecuali dinyatakan lain. Distributor dan/atau Harman berhak untuk mengubah Harga yang Tercantum kapan saja tanpa memberikan alasan atau pemberitahuan sebelumnya.

6. Pembayaran

6.1 Umum: Anda dapat membayar Produk menggunakan salah satu metode pembayaran yang ditentukan oleh Distributor dari waktu ke waktu. Saat Anda melakukan Pemesanan, pembayaran sebenarnya hanya akan dibebankan setelah Distributor menerima Pesanan Anda dan terbentuknya Kontrak Pelanggan. Semua pembayaran harus dilakukan kepada Distributor, baik menerima pembayaran atas nama sendiri atau sebagai agen Distributor (Vendor Pihak Ketiga). Anda mengakui bahwa Distributor berhak untuk menagih pembayaran dari Anda atas nama Vendor Pihak Ketiga.

6.2 Ketentuan tambahan: Metode pembayaran mungkin tunduk pada ketentuan tambahan sebagaimana yang ditetapkan oleh Distributor dari waktu ke waktu.

6.3 Metode Pembayaran: Anda setuju bahwa Anda tunduk pada perjanjian pengguna yang berlaku untuk metode pembayaran Anda. Anda tidak dapat mengajukan klaim terhadap Distributor atau agennya, termasuk Harman, atas kegagalan, gangguan, atau kesalahan apa pun terkait dengan metode pembayaran yang Anda pilih. Distributor berhak sepenuhnya untuk setiap saat mengubah atau menghentikan, sementara atau permanen, metode pembayaran apa pun tanpa pemberitahuan kepada Anda atau memberikan alasan apa pun.

6.4 Penagihan: Distributor dapat menagih Anda pada tanggal jatuh tempo pembayaran apa pun berdasarkan Kontrak Pelanggan.

6.5 Kegagalan pembayaran: Jika Pelanggan gagal melakukan pembayaran penuh sesuai dengan syarat dan ketentuan metode pembayaran yang dipilih atau pembayaran dibatalkan karena alasan apa pun, maka tanpa mengurangi hak atau upaya hukum lain yang tersedia bagi Distributor, Distributor berhak untuk membatalkan Kontrak Pelanggan atau menangguhkan pengiriman Produk hingga pembayaran dilakukan secara penuh.

6.6 Pengembalian Pembayaran:

6.6.1 All refunds shall be made via the original payment mechanism to the individual payor who has made the original payment, except for Cash on Delivery, where refunds will be made via bank transfer into the individual payor’s bank account upon providing complete and accurate bank account details to the Distributor.

6.6.2 We offer no guarantee of any nature for the timeliness of the refunds reaching your account, and is subject to the processing time of the respective financial institution and/or the payment gateway.

6.6.3 All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by the Distributor.

6.6.4 All refunds and returns are conditional upon the Distributor’s discretion.

6.6.5 Distributor berhak untuk mengubah cara pemrosesan pengembalian dana dengan memberikan pemberitahuan kepada Anda.

7. Pengembalian Dana / Pengembalian Barang / Perbaikan / Penggantian

7.1 Kebijakan Pengembalian: Untuk memenuhi syarat, semua pengembalian harus dilakukan sesuai dengan petunjuk yang tercantum dalam Return Policy.. Customer may initiate the returns process by communicating with Distributor through the Platform, as the case may be. The Distributor and/or Harman is not obliged to agree to any return should any prescribed mode of return by the Distributor is not adhered to, or where the Product is tampered with. For a valid return, the Distributor also, atas kebijakannya sendiri, menawarkan solusi perbaikan kepada Pelanggan sebagaimana tercantum dalam Klausul 7.3 di bawah ini.

7.2 Pengembalian yang Diizinkan: Sesuai dengan Klausul 7.1, dalam waktu SEVEN (7) days from the date of delivery of the Product, you may return a Product when you:

7.2.1 receive a product that is fundamentally different in nature from the Product specified in the Customer Contract; or

7.2.2 receive a faulty or damaged Product.

7.3 Pengembalian dana, perbaikan, penggantian, atau pengurangan harga: Untuk Produk yang memenuhi syarat untuk pengembalian yang sah, Distributor also may offer any of the following remedies at its sole discretion:

7.3.1 Pengembalian dana: pengembalian dana sebagian atau penuh dari harga yang dibayarkan untuk Produk yang tidak sesuai.

7.3.2 Perbaikan: Distributor wajib melakukan perbaikan terhadap Produk yang tidak sesuai standar.

7.3.3 Penggantian: The Distributor also may offer the Customer a replacement Product in place of the non-conforming Product.

In the event that Customer, (1) elects to accept a repair or replacement and (2) that the Seller fails to do so within SEVEN (7) days from the date the Customer first receives a return confirmation from the Distributor, the Distributor at its discretion, offer the Customer, a reduction of the price of purchase of a replacement unit, in proportion to the reduced or depreciated value of the Products, the quantum of which shall be determined at its sole discretion.

7.3.4 Pengembalian Produk yang Tidak Sesuai: Jika Distributor telah menyediakan Produk pengganti, atau telah memberikan pengembalian dana penuh kepada Pelanggan, Produk yang tidak sesuai atau bagian-bagiannya akan menjadi milik Distributor dan/atau Harman, yang atas kebijakannya sendiri, dapat meminta Produk yang tidak sesuai tersebut untuk dikirim kembali ke Distributor dan/atau Harman dengan biaya tersebut ditanggung oleh Pelanggan.

7.3.5 Efek Penerimaan: Dengan menerima salah satu solusi yang tercantum di atas (atau di mana pun dalam Syarat dan Ketentuan ini), Anda dianggap telah membebaskan dan membatalkan semua klaim lebih lanjut terhadap Distributor dan Harman. Anda juga bertanggung jawab untuk menghapus semua unggahan publik, publikasi, jika ada, yang berkaitan dengan pengalaman pengguna Anda, termasuk semua unggahan/publikasi lain dan selanjutnya oleh media dan pihak eksternal. Setiap hasil investigasi dan komunikasi antara Distributor dan Anda akan tetap bersifat Pribadi dan Rahasia, kecuali disepakati lain oleh kedua belah pihak secara bersama-sama. Distributor dan/atau Harman berhak sepenuhnya untuk mengambil tindakan hukum untuk penghapusan hal tersebut. Untuk menghindari keraguan, baik Distributor maupun Harman tidak memiliki kewajiban kepada pelanggannya untuk mengungkapkan hasil investigasi (atau bagian apa pun darinya) pada Produk yang tidak sesuai.

8. Pertanyaan dan Keluhan

8.1 If you have any questions or complaints, you may contact the Distributor directly via the Platform and the Distributor may get in touch with you.

8.2 In the event that Customer is unable to resolve any dispute with the Distributor directly through amicable negotiations, the Distributor reserves the right to suggest and implement an appropriate remedy or resolution at its sole discretion. Any such suggestion shall be deemed final and shall not be subjected to negotiation.

9. Penghentian

9.1 Pembatalan oleh Anda: Anda dapat membatalkan Kontrak Pelanggan sebelum Distributor mengirimkan Produk berdasarkan Kontrak Pelanggan tersebut dengan pemberitahuan tertulis melalui halaman “Hubungi Kami”. Jika Produk telah dikirim, Anda tidak dapat membatalkan Kontrak Pelanggan tetapi hanya also mengembalikan Produk sesuai dengan Klausul 7 atas kebijakan Distributor sepenuhnya.

9.2 Pembatalan oleh Distributor: Tanpa mengurangi hak penghentian lainnya yang tercantum di tempat lain dalam Syarat & Ketentuan Penjualan ini, Distributor also may stop any Products in transit, suspend further deliveries to the Customer and/or terminate the Customer Contract with immediate effect by written notice to the Customer on or at any time after the occurrence of any of the following events:

9.2.1 The Products under the Customer Contract being unavailable for any reason;

9.2.2 the Customer being in breach of an obligation under the Customer Contract;

9.2.3 the Customer passing a resolution for its winding up or a court of competent jurisdiction making an order for the Customer’s winding up or dissolution;

9.2.4 the making of an administration order in relation to the Customer or the appointment of a receiver over or an encumbrancer taking possession of or selling any of the Customer’s assets; or

9.2.5 the Customer making an arrangement or composition with its creditors generally or applying to a Court of competent jurisdiction for protection from its creditors.

9.3 The parties agree to waive the provision of Article 1266 of the Indonesian Civil Code, to the extent that a prior court order is required to terminate the Customer Contract and/or this Terms of Sale.

10. Risiko dan Kepemilikan Barang

10.1 Risk of damage to or loss of the Goods shall pass to the Customer at the time of delivery or if the Customer wrongfully fails to take delivery of the Goods, the time when the Distributor has tendered delivery of the Goods.

10.2 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions, the property in the Goods shall not pass to the Customer until the Distributor has received in cash or cleared funds payment in full of the price of the Goods for which payment is due.

10.3 Until such time as the property in the Goods passes to the Customer, the Customer shall hold the Goods as fiduciary agent to the Distributor and Bailee, and shall retain the Goods separate from those of the Customer.

10.4 The Customer agrees that the Customer shall immediately notify the Distributor of any matter from time to time affecting the Distributor’s and/or Harman’s title to the Goods, and the Customer shall provide the Distributor with any information relating to the Goods as the Distributor and/or Harman may require from time to time.

10.5 Until such time as the property in the Goods passes to the Customer (and provided the Goods are still in existence and have not been resold), the Distributor shall be entitled at any time to demand the Customer to deliver up the Goods to the Distributor, and in the event of non-compliance, the Distributor reserves its right to take legal action against the Customer for the delivery up the Goods, and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Customer.

10.6 The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Distributor and/or Harman, but if the Customer does so, all moneys owing by the Customer to the Distributor (without prejudice to any other right or remedy to the Distributor and/or Harman) forthwith become due and payable.

10.7 If the provisions in this clause are not effective according to the law of the country in which the Goods are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this condition, and the Customer shall take all steps necessary to give effect to the same.

10.8 The Customer shall indemnify the Distributor and/or Harman against all loss, damages, costs, expenses and/or legal fees incurred by the Customer in connection with the assertion and enforcement of the Distributor’s and/or Harman’s rights under this condition.

11. Pembatasan Tanggung Jawab

11.1 SATU-SATUNYA UPAYA HUKUM PELANGGAN: UPAYA HUKUM YANG TERCANTUM DALAM KLAUSUL 7 ADALAH SATU-SATUNYA DAN EKSKLUSIF UPAYA HUKUM PELANGGAN ATAS KETIDAKSESUAIAN ATAU CACAT PADA PRODUK.

11.2 TANGGUNG JAWAB MAKSIMUM: TERLEPAS DARI KETENTUAN LAIN DALAM SYARAT & KETENTUAN PENJUALAN INI, TANGGUNG JAWAB KUMULATIF MAKSIMUM KEPADA ANDA ATAU PIHAK LAIN OLEH DISTRIBUTOR DAN/ATAU HARMAN ATAS SEMUA KERUGIAN BERDASARKAN, YANG TIMBUL DARI ATAU BERKAITAN DENGAN PENJUALAN PRODUK BERDASARKAN SETIAP KONTRAK PELANGGAN, TIDAK AKAN MELEBIHI JUMLAH YANG TELAH ANDA BAYARKAN KEPADA DISTRIBUTOR BERDASARKAN KONTRAK PELANGGAN TERSEBUT.

11.3 PENGECUALIAN TANGGUNG JAWAB: DISTRIBUTOR DAN/ATAU HARMAN TIDAK BERTANGGUNG JAWAB KEPADA ANDA ATAS KERUGIAN APA PUN ATAU BAGAIMANA PUN PENYEBABNYA (TERLEPAS DARI BENTUK TINDAKAN HUKUM) YANG TIMBUL SECARA LANGSUNG ATAU TIDAK LANGSUNG SEHUBUNGAN DENGAN: (I) JUMLAH YANG HARUS DIBAYARKAN OLEH PENGGUNA LAIN DARI PLATFORM SEHUBUNGAN DENGAN PEMBELIAN PRODUK APA PUN; (II) PENJUALAN PRODUK KEPADA ANDA, ATAU PENGGUNAAN ATAU PENJUALAN KEMBALINYA OLEH ANDA; DAN (III) SETIAP CACAT YANG TIMBUL AKIBAT KEUSANGAN WAJAR, KERUSAKAN YANG DISENGAJA, PENYALAHGUNAAN, KELALAIAN, KECELAKAAN, PENYIMPANAN DAN/ATAU KONDISI KERJA YANG TIDAK NORMAL, PERUBAHAN ATAU MODIFIKASI PRODUK ATAU KEGAGALAN UNTUK MEMATUHI INSTRUKSI PENGGUNAAN PRODUK (BAIK LISAN MAUPUN TERTULIS).

12. Umum

12.1 Hak Distributor dan Harman untuk melakukan subkontrak: Distributor dan Harman berhak untuk mendelegasikan dan/atau melakukan subkontrak atas setiap hak atau kewajiban berdasarkan Syarat & Ketentuan Penjualan ini kepada pihak ketiga seperti penyedia layanan yang ditunjuk, subkontraktor, dan/atau agen yang ditunjuk oleh Distributor dan/atau Harman.

12.2 Hak dan upaya hukum kumulatif: Kecuali ditentukan lain dalam Syarat & Ketentuan Penjualan ini, ketentuan dan hak serta upaya hukum Pelanggan di sini bersifat kumulatif dan tidak mengurangi hak Distributor dan Harman. Selain hak atau upaya hukum apa pun yang mungkin dimiliki Distributor dan Harman berdasarkan hukum atau keadilan, dan tidak ada pelaksanaan oleh Distributor dan/atau Harman atas satu hak atau upaya hukum berdasarkan Syarat & Ketentuan Penjualan ini atau berdasarkan hukum atau keadilan, yang akan menghalangi atau mencegah pelaksanaan hak atau upaya hukum lainnya oleh Distributor berdasarkan hukum atau keadilan.

12.3 Tidak ada pengesampingan: Kegagalan Distributor dan/atau Harman untuk menegakkan Syarat & Ketentuan Penjualan ini tidak akan dianggap sebagai pengesampingan ketentuan ini, dan kegagalan tersebut tidak akan memengaruhi hak dan upaya hukum Distributor untuk menegakkan Syarat & Ketentuan Penjualan ini. Distributor dan Harman berhak atas hak dan upaya hukum mereka dalam semua situasi di mana Pelanggan dianggap melanggar bagian mana pun dari Syarat & Ketentuan Penjualan ini.

12.4 Severability : If at any time, any provision of these Terms & Conditions of Sale shall be, or shall become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of this Agreement shall not be affected or impaired thereby, and shall continue in force as if such illegal, invalid or unenforceable provision was severed from these Terms & Conditions of Sale.

12.5 Rights of third parties: A person or entity who is not a party to these Terms & Conditions of Sale shall have no right under the Contracts in any jurisdiction to enforce any term of these Terms & Conditions of Sale, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this Clause shall affect the rights of any permitted assignee or transferee of these Terms & Conditions of Sale.

12.6 Hukum yang berlaku: Syarat & Ketentuan Penjualan ini akan diatur oleh, dan ditafsirkan sesuai dengan hukum Singapura dan Anda dengan ini tunduk pada yurisdiksi eksklusif pengadilan Singapura.

12.7 Arbitrase: Kecuali ketentuan apa pun yang terdapat di sini, setiap perselisihan, kontroversi, atau klaim yang timbul dari atau berkaitan dengan kontrak ini, atau pelanggaran, pengakhiran, atau ketidakabsahannya, pertama-tama akan diupayakan penyelesaiannya antara Distributor dan Pelanggan. Perselisihan tersebut dapat diajukan dan diselesaikan melalui arbitrase sesuai dengan Aturan Arbitrase. Tempat arbitrase adalah Indonesia. Any award by the arbitration tribunal shall be final and binding upon the parties.

12.8 Upaya hukum berupa perintah penghentian sementara: Distributor dapat meminta upaya hukum berupa perintah penghentian sementara segera jika Distributor dengan itikad baik menentukan bahwa pelanggaran atau wanprestasi tersebut sedemikian rupa sehingga perintah penahanan sementara atau upaya hukum berupa perintah penghentian sementara segera lainnya adalah satu-satunya solusi yang tepat atau memadai.

12.9 Perubahan: The Distributor also vary the terms and conditions of these Terms & Conditions of Sale, with such variation to immediately take effect on the Date of Implementation by the Distributor. If you use the Platform or the Services after such Date of Implementation, you are deemed to have accepted such variation. If you do not accept the variation, you must stop access or using the Platform and the Services and terminate these Terms & Conditions of Sale. The Distributor’s right to vary these Terms & Conditions of Sale in the manner aforesaid will be exercised with the joint involvement of Harman (either via the Portal or such other means as Harman prescribes) and subject to the foregoing, may be exercised without the consent of any person or entity who is not a party to these Terms & Conditions of Sale. The version of Terms & Conditions of Sale applicable to any particular Order is the latest version in force.

12.10 Koreksi kesalahan: Setiap kesalahan ketik, kesalahan administrasi, atau kesalahan atau kelalaian lain dalam setiap penerimaan, faktur, atau dokumen lain dari pihak Distributor dapat dikoreksi tanpa menimbulkan kewajiban apa pun di pihak Distributor.

12.11 Mata Uang: Referensi uang dalam Syarat & Ketentuan Penjualan ini adalah Rupiah Indonesia.

12.12 Bahasa: Syarat dan Ketentuan Penjualan ini dibuat dalam bahasa Inggris dan bahasa Indonesia. Kedua teks tersebut sama-sama sah. Jika terjadi ketidaksesuaian atau perbedaan interpretasi antara teks bahasa Inggris dan teks bahasa Indonesia, maka teks bahasa Inggris yang akan berlaku dan teks bahasa Indonesia yang relevan akan dianggap secara otomatis diubah agar sesuai dan konsisten dengan teks bahasa Inggris yang relevan.

12.13 Keseluruhan perjanjian: Syarat & Ketentuan Penjualan ini merupakan keseluruhan perjanjian antara Anda dan Distributor dan/atau Harman yang berkaitan dengan pokok permasalahan di sini dan menggantikan serta membatalkan sepenuhnya semua pemahaman, komunikasi, dan perjanjian sebelumnya sehubungan dengan pokok permasalahan di sini.

12.14 Mengikat dan konklusif: Anda mengakui dan menyetujui bahwa setiap catatan (termasuk catatan percakapan telepon yang berkaitan dengan Layanan, jika ada) yang disimpan oleh Distributor atau penyedia layanannya yang berkaitan dengan atau berhubungan dengan Platform dan Layanan akan mengikat dan konklusif bagi Anda untuk semua tujuan apa pun dan akan menjadi bukti konklusif atas setiap informasi dan/atau data yang dikirimkan antara Distributor dan Anda. Anda dengan ini setuju bahwa semua catatan tersebut dapat diterima sebagai bukti dan bahwa Anda tidak akan menantang atau membantah keabsahan, keandalan, keakuratan, atau keaslian catatan tersebut hanya berdasarkan fakta bahwa catatan tersebut berbentuk elektronik atau merupakan keluaran dari sistem komputer, dan Anda dengan ini melepaskan hak Anda, jika ada, untuk keberatan tersebut.

12.15 Subkontrak dan pendelegasian: Distributor dan/atau Harman berhak untuk mendelegasikan atau mensubkontrakkan pelaksanaan fungsi apa pun yang terkait dengan pelaksanaan kewajibannya berdasarkan Syarat & Ketentuan Penjualan ini dan berhak untuk menggunakan penyedia layanan, subkontraktor, dan/atau agen dengan ketentuan yang dianggap sesuai.

12.16 Pengalihan Hak: Anda tidak diperbolehkan mengalihkan hak Anda berdasarkan Syarat & Ketentuan Penjualan ini tanpa persetujuan tertulis sebelumnya yang diberikan kepada Anda oleh Distributor dan/atau Harman. Distributor hanya dapat mengalihkan haknya berdasarkan Syarat & Ketentuan Penjualan ini kepada pihak ketiga mana pun setelah mendapat persetujuan tertulis dari Harman.

12.17 Keadaan Kahar (Force Majeure): Distributor dan Harman tidak akan bertanggung jawab secara bersama-sama dan sendiri-sendiri atas kegagalan pelaksanaan, kesalahan, gangguan, atau keterlambatan dalam pelaksanaan kewajibannya berdasarkan Syarat & Ketentuan Penjualan ini (atau bagian apa pun darinya) atau atas ketidakakuratan, ketidakandalan, atau ketidaksesuaian konten Platform dan/atau Layanan jika hal ini disebabkan, seluruhnya atau sebagian, secara langsung atau tidak langsung oleh suatu peristiwa atau kegagalan yang berada di luar kendali yang wajar.

Lampiran 1 – Definisi dan Interpretasi

(A) Definisi

Kecuali konteksnya mengharuskan sebaliknya, ungkapan-ungkapan berikut akan memiliki arti sebagai berikut dalam Syarat Penggunaan ini:

1.1 “Hari Kerja” berarti hari (tidak termasuk hari Sabtu dan Minggu) di mana bank umumnya buka untuk beroperasi di Singapura.

1.2 “Pelanggan” diartikan sebagai pengguna resmi Platform dan/atau Layanan dan tunduk pada Klausul 1.24 di bawah ini.

1.3 “Kontrak Pelanggan” adalah sebagaimana didefinisikan dalam Klausul 2.3.4 dari Syarat dan Ketentuan ini.

1.4 “Distributor” akan dikenal dan diidentifikasi sebagai [.] dan juga akan menjadi Penjual/Pengecer yang memasok Produk kepada Pelanggan.

1.5 “Kekayaan Intelektual” didefinisikan sebagai Hak Kekayaan Intelektual yang dimiliki oleh Harman International Industries, Incorporated, termasuk semua hak cipta, paten, inovasi utilitas, merek dagang dan merek jasa, indikasi geografis, nama domain, hak desain tata letak, desain terdaftar, hak desain, hak basis data, nama dagang atau bisnis, hak yang melindungi rahasia dagang dan informasi rahasia, hak yang melindungi nama baik dan reputasi, perangkat lunak, kode perangkat lunak, aplikasi seluler, dan semua hak kepemilikan serupa atau terkait lainnya dan semua aplikasi untuk hal yang sama, baik yang ada saat ini atau yang dibuat di masa mendatang, di mana pun di dunia, baik terdaftar atau tidak, dan semua manfaat, hak istimewa, hak untuk menuntut, memulihkan kerugian dan memperoleh ganti rugi atau upaya hukum lainnya atas setiap pelanggaran, penyalahgunaan atau pelanggaran di masa lalu, sekarang atau di masa mendatang atas hak-hak tersebut di atas.

1.6 “Harman” merujuk kepada Harman International Industries, Incorporated, yang beralamat terdaftar di 400 Atlantic Street, Lantai 4, Stamford, Connecticut, 06901 Amerika Serikat dan afiliasi, entitas, dan/atau anak perusahaannya.

1.7 “Harga Tercantum” berarti harga Produk yang tercantum untuk dijual kepada Pelanggan, sebagaimana tertera di Platform.

1.8 “Kerugian” berarti semua kerugian, baik aktual maupun khusus, jumlah penyelesaian, biaya (termasuk biaya hukum dan pengeluaran berdasarkan hubungan pengacara-klien), tagihan, pengeluaran, tindakan, proses hukum, klaim, tuntutan, dan kewajiban lainnya, baik yang dapat diperkirakan maupun tidak.

1.9 “Pesanan” merujuk pada pesanan Produk yang diajukan oleh Pelanggan, yang dikirim melalui Platform sesuai dengan Syarat & Ketentuan Penjualan.

1.10 “Kata Sandi” mengacu pada kata sandi valid yang diberikan oleh Pelanggan yang membuat akun dengan Distributor di Platform untuk tujuan tersebut, yang memungkinkan Pelanggan untuk menggunakan dan mengakses, melakukan pemesanan atau melacak pembelian, pada Platform dan/atau Layanan yang disediakan di dalamnya.

1.11 “Data Pribadi” merujuk pada data, baik benar maupun tidak, yang dapat digunakan untuk mengidentifikasi, menghubungi, atau melacak Anda. Data Pribadi dapat mencakup nama, alamat email, alamat penagihan, alamat pengiriman, nomor telepon, dan informasi kartu kredit Anda.

1.12 “Platform” mengacu pada versi web dan seluler dari situs web yang dioperasikan dan/atau dimiliki oleh JBL yang saat ini berlokasi di URL berikut: https://jblstore.co.id/; dan (b) aplikasi seluler yang disediakan dari waktu ke waktu oleh Harman, termasuk versi iOS dan Android.

1.13 “Produk” / “Produk-produk” mengacu pada produk (termasuk setiap instalasi produk atau bagian-bagiannya) yang tersedia untuk dijual kepada Pelanggan di Platform.

1.14 “Garansi Produk” berarti suatu produk (termasuk setiap instalasi produk atau bagian-bagiannya) yang tersedia untuk dijual kepada Pelanggan di Platform untuk jangka waktu tertentu yang ditentukan dalam Syarat dan Ketentuan ini.

1.15 “Kebijakan Pengembalian” berarti kebijakan pengembalian yang tercantum dalam Kebijakan Pengembalian JBL SG.

1.16 “Vendor Pihak Ketiga” berarti pihak yang tidak terikat dalam Syarat dan Ketentuan ini, agen yang ditunjuk oleh Distributor untuk memfasilitasi proses penjualan, dan dengan hak terbatas yang diberikan kepada Agen untuk menggunakan Platform dan/atau Layanan untuk menjual Produk kepada Pelanggan.

1.17 “Layanan” berarti layanan, informasi, dan fungsi yang disediakan oleh Distributor di Platform.

1.18 “Syarat & Ketentuan Penjualan” berarti semua Klausul yang berlaku yang terdapat di sini, dan setiap Lampiran yang dilampirkan pada syarat dan ketentuan ini.

1.19 “Ketentuan Penggunaan” berarti syarat dan ketentuan yang mengatur penggunaan Platform dan/atau Layanan oleh Pelanggan dan tercantum di Terms of Use.

1.20 “Merek dagang” berarti merek dagang, merek jasa, nama dagang, dan logo yang digunakan dan ditampilkan di Platform.

1.21 “Nama pengguna” mengacu pada nama atau kode identifikasi login unik yang mengidentifikasi Pelanggan yang memiliki akun dengan Distributor yang dibuat melalui Platform.

1.22 “Voucher” berarti voucher kredit yang dapat digunakan oleh Pelanggan, dengan tunduk pada syarat dan ketentuan lainnya, untuk pembayaran pembelian di Platform.

1.23 “Syarat & Ketentuan Voucher” dapat dilihat di https://www.JBL.sg/voucher-terms-of-use/.

1.24 “Anda”, “kamu”, dan “milikmu” merujuk kepada individu yang setidaknya berusia 21 tahun atau berada di bawah pengawasan orang tua atau wali sah.

(B) Interpretasi Umum

(i) Setiap rujukan dalam Syarat & Ketentuan Penjualan ini terhadap ketentuan undang-undang apa pun akan ditafsirkan sebagai rujukan terhadap ketentuan tersebut sebagaimana telah diubah, diberlakukan kembali, atau diperluas pada waktu yang relevan. Dalam Syarat & Ketentuan Penjualan ini, setiap kali kata-kata “termasuk” atau “mencakup” digunakan, kata-kata tersebut akan dianggap diikuti oleh kata-kata “tanpa batasan”.

(ii) Kecuali dinyatakan secara tegas sebaliknya, semua referensi terhadap sejumlah hari berarti hari kalender, dan kata-kata “bulan” atau “bulanan” serta semua referensi terhadap sejumlah bulan berarti bulan kalender.

(iii) Judul-judul klausul dalam dokumen ini tidak akan memengaruhi interpretasi Syarat & Ketentuan Penjualan ini. Apabila terjadi konflik atau ketidaksesuaian antara dua atau lebih ketentuan dalam Syarat & Ketentuan Penjualan ini, baik ketentuan tersebut terdapat dalam dokumen yang sama atau berbeda, konflik atau ketidaksesuaian tersebut akan diselesaikan demi kepentingan Distributor dan Harman, dan ketentuan yang lebih menguntungkan Distributor dan Harman akan berlaku.

Syarat Penggunaan Kustomisasi

Harman International Industries, Incorporated, beserta seluruh afiliasinya (“Harman”) dan distributor resminya di Indonesia, PT. Inti Megah Swara, berhak untuk meminta informasi lebih lanjut mengenai gambar yang diunggah, atau menolak gambar maupun membatalkan pesanan apabila gambar yang diunggah ditemukan melanggar ketentuan-ketentuan di atas. Dengan melanjutkan, Anda secara tegas memahami dan menyetujui bahwa Harman tidak bertanggung jawab untuk memverifikasi keabsahan penggunaan gambar yang diunggah, serta tidak dapat dimintai pertanggungjawaban atas kerugian, baik yang bersifat insidental maupun lainnya, atas kebijakannya untuk membatalkan pesanan. Apabila pengajuan Anda tidak diterima, Anda akan menerima email pembatalan pesanan.

You must own and/or have rights to use any files you upload. Most images found on the internet are copyright protected, and such protected images must not be uploaded. You shall deem to have conducted your own due diligence before uploading any image. By uploading the image, you hereby expressly agree (1) to indemnify Harman International Industries, Incorporated and all its affiliates, and you shall assume all liability and responsibility for the upload including, but not limited to, defending against all legal actions, bear all costs and damages payable to the aggrieved party/parties in such actions that the image be submitted to a third party, or an external vendor for the purpose of use and processing the final product.

By uploading the image(s), you hereby expressly agree the image(s) are:

1. foto pribadi tanpa konten berhak cipta (gambar yang Anda ambil sendiri, foto keluarga, atau kenang-kenangan pribadi)
2. karya seni Anda sendiri tanpa konten berhak cipta (karya ciptaan Anda sendiri atau karya yang hak ciptanya Anda miliki)
3. gambar atau karya seni apa pun yang secara tegas dilisensikan kepada Anda untuk digunakan dan diperbanyak oleh pemegang hak cipta yang sah, dan lisensi tersebut masih berlaku pada saat pengajuan.
4. untuk hasil cetak yang optimal, sebaiknya gunakan gambar dengan warna yang lebih terang, karena hasil cetak akhir dapat terlihat sedikit lebih gelap dibandingkan gambar aslinya.
5. bukan konten yang menampilkan orang, selebriti, atau tokoh publik yang tidak memberikan izin kepada Anda untuk mengunggah gambar tersebut
6. bukan logo yang menampilkan entitas profesional atau pemerintahan, organisasi, institusi pendidikan, atau maskot;
7. bukan gambar yang memuat bendera, lambang, emblem, lambang kebesaran, atau simbol negara.

PT. Inti Megah Swara, shall endeavour to match the original product colors as closely as possible. Please note that actual colors may vary slightly due to differences across screens and digital platforms. Once this order is placed, all sales are final and cannot be cancelled or refunded.

By submitting the customization form, you confirm that you have read, understood, and agree to the JBL Customization Terms and Conditions I agree to the processing of my personal data provided above in connection with JBL Customization and agree to receive marketing communications from PT. Inti Megah Swara (JBL Indonesia) and our related entities, affiliates, subsidiaries, and/or agents via email, phone, SMS, or other electronic means. These communications may include information about our products, services, promotions, and special offers. Your personal information will be processed in accordance with our Privacy Policy You may withdraw your consent to receive marketing communications at any time by emailing us at [email protected].

Terms and Conditions of Sale

1. Definitions & Interpretation

1.1 Unless otherwise defined, the definitions and provisions in respect of interpretation set out in Schedule 1 will apply to these Terms & Conditions of Sale.

1.2 By proceeding to use this Platform, or by such similar use and placing an order which sale activity is concluded on this Platform, you hereby create a valid contract between you, the Customer and the Distributor as seller on this Platform, to which these Terms set out herein shall apply to you.

2. Purchase of Products

2.1 Your compliance: The Distributor maintains and operates this website with limited operational and proprietary rights from Harman. Full proprietary rights shall rest with Harman. By using this website, you agree to comply with all the guidelines, notices, operating rules and policies and instructions in connection with the purchase of Products through the Platform. The Distributor and/or Harman reserve the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Platform.

2.2 Product description: While the Distributor and/or Harman endeavor to provide an accurate description of the Products, neither the Distributor nor Harman warrant that such description is accurate, current, or free from error. In the event that the Product(s) which you have ordered via this Platform, and have received is fundamentally different from the Product(s) described on the Platform, Clause 7 of these Terms & Conditions of Sale shall apply.

2.3 Modes of Sale: Harman Products are available for sale on this website. The Products may also be found on other sale platforms online and/or offline, other than those featured on this Website.

2.3.1 Purchases concluded outside of this Website: To the fullest extent permitted by law, the Distributor and/or Harman may exercise full discretion to refuse any claims for warranty or guarantee over purchase of our Products outside of the Platform, such as Products supplied to you by unauthorized sellers such as Products which are not meant for sale in your region, counterfeits, used, modified or tampered Products. In any event, purchases made outside of this website (or platform) are governed by separate Terms and Conditions of Sale not covered in these Terms. All successful purchases transacted on this website (or platform) shall be fulfilled by the Distributor, thus forming a binding contractual relationship between you, the Customer and us, the Distributor.

2.3.2 Placing your Order: You may place an Order by completing the Order form on the Platform and clicking on the “Place my Order” button. The Distributor will not accept Orders placed in any other manner. You shall be responsible for ensuring the accuracy of the Order.

2.3.3 Orders are irrevocable and unconditional: All transacted Orders are deemed irrevocable, and your decision to purchase shall be deemed unconditional upon transmission through the Platform.

2.3.3.1 The Distributor reserves its rights to honour, refuse, cancel, amend, or vary all orders transacted through this website at its discretion without notice to you.

2.3.3.2 Notwithstanding the foregoing, you may at your request to the Distributor, cancel or amend the Order which the Distributor may honour at its discretion on a commercially reasonable effort basis.

2.3.4 Distributor’s rights in respect of Orders: All transacted Orders on this website shall be made subject to Distributor’s acceptance in its sole discretion, and each successfully transacted Order accepted by the Distributor, shall constitute a separate contract (“Customer Contract”).

2.3.4.1 Notice of Acceptance of Order – You acknowledge that unless you receive a notice from the Distributor accepting your Order, the Distributor shall not be party to any legally binding agreements or promises made between the Distributor and you for the sales transacted outside of this website, or any other dealings with the Product(s), and accordingly the Distributor shall not be liable for any Losses or Damages which may be incurred as a result.

2.3.4.2 Funds to Clear First – Distributor and/or Harman shall not be held responsible and/or liable in this Agreement (including all warranties, conditions and/or guarantees) if the total price for the Products have not been paid in cleared funds by the due date for payment.

2.3.4.3 Right to Decline Orders – For the avoidance of doubt, the Distributor reserves the right to decline to process or accept any Order received from or through the Platform in its absolute discretion, and refunds will be processed to you by the Distributor.

2.3.5 Termination by Distributor in the event of pricing error: The Distributor reserves the right to terminate the Customer Contract at any point in time, in the event that a Product has been mispriced on the Platform, and the Distributor shall notify you of such reversal or cancellation in writing notwithstanding the transit / delivery status or if the payment has been charged to you.

2.3.6 Product Warranty: The warranties with respect to a Product (“Product Warranty”) sold under a Customer Contract shall be as stated by the Distributor via the Platform, under the “Specifications” tab in the fields “Warranty Type” and “Warranty Period” for the Product(s), and shall be limited by the terms and conditions therein. The warranties and conditions, remedies for breach of warranty or condition, or other terms stated in the Product Warranty are, unless expressly prohibited by applicable mandatory law, in lieu of all other terms, warranties and conditions, whether expressed or implied, statutory or otherwise. Except as expressly provided in such Product Warranty, Distributor excludes (unless expressly prohibited by applicable mandatory law) all other express or implied terms, warranties or conditions with respect to the Products supplied.

2.3.7 Customer Covenants: You hereby acknowledge and agree to the following:

2.3.7.1 that you have not relied on any term, condition, warranty, undertaking, inducement or representation made by or on behalf of the Distributor and/or Harman, which has not been stated expressly herein, in a Customer Contract or upon any descriptions or illustrations or specifications contained in any document including any catalogues or publicity material produced by the Distributor and/or Harman, and you shall subsequently indemnify and hold the Distributor and/or Harman harmless to the above; and

2.3.7.2 that you acknowledge and agree that the exclusion of warranties, exclusion of liability and exclusion of remedies in these Terms of Sale and Customer Contracts allocate risks between the parties and allow the Distributor to provide the Products at lower fees or prices than the Distributor otherwise could and you agree that such exclusions on liability are reasonable.

2.3.8 No representations or warranties: Without prejudice to the generality of the foregoing Clauses under 2.3.6:

2.3.8.1 No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear of the Products supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to the Distributor and/or Harman;

2.3.8.2 Distributor binds itself only to supply and deliver Products in accordance with the general description under which they were sold, and shall exclude all special and/or specific considerations assumed by you in making the purchase, such specific considerations shall not bind Distributor and/or Harman;

2.3.8.3 In any event, the Distributor and/or Harman shall not be held liable for, or assume any warranty as to the quality, state, condition or fitness of the Products other than what was expressly represented on this Website;

2.3.8.4 Distributor and/or Harman shall strictly be under no liability for the following measures and actions taken by you the Customer, or third parties and the consequences thereof: (i) improper remedy of defects, (ii) alteration of the Products, (iii) addition and insertion of parts;

2.3.8.5 Distributor and/or Harman shall be under no liability in respect of any defect arising from unsuitable or improper use, defective installation or commissioning by the Customer or third parties, fair wear and tear, willful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load, unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical/electronic or electric influences, the Customer or third parties’ failure to follow Distributor and/or Harman instructions (whether oral or in writing) misuse or alteration or repair of the Products without the Distributor approval;

2.3.8.6 You shall indemnify the Distributor and/or Harman from liabilities and/or losses suffered by you or any third party, whether directly or indirectly caused by unauthorized repairs, modifications, or remedial work to the Product; and

2.3.8.7 Distributor and/or Harman shall be under no liability whatsoever in respect of any defect in the Products arising after the expiry of the applicable Product Warranty, if any. For extended warranties provided by a third-party seller, please refer to the governing terms and conditions of sale between you and the third-party seller.

2.3.8.8 YOU SHALL NOT PURCHASE THE PRODUCTS WITH THE INTENTION TO CREATE A DISTINCT SALE, SUPPLY AND DISTRIBUTION CHAIN. NO RIGHTS ARE CONFERRED ONTO YOU, THE CUSTOMER, OR ANY THIRD PARTY SUCH RIGHTS TO SELL, RE-SELL, TRANSFER, PUT TO COLLATERAL OR CHARGE. ANY SUCH ACTIONS WILL RENDER THE CONTRACT VOID AND INVALID, AND SHALL AUTOMATICALLY BE RESCINDED WITH ALL SUCH LOSSES INCURRED SHALL BE RECOVERED BY THE DISTRIBUTOR AND/OR HARMAN AGAINST YOU WITHOUT ANY NOTICE.

2.3.8.9 The Distributor reserves the absolute right to question the purpose of the Order, and the Customer shall agree herewith, to extend all cooperation to the Distributor on the intent of purchase before the Distributor proceeds to fulfil the Order.

2.3.8.10 The Customer shall not tamper with the Products and the serial numbers on the unit and/or the packaging.

3. Intellectual Property

3.1 General – All terms set out herein shall bind you and all users in perpetuity, regardless whether the transaction is concluded or not in this Website, or elsewhere. Nothing in these terms shall be construed as granting of any right, title or interest in any intellectual property owned by Harman.

3.2 Intellectual Property Assets owned by Harman can be found on, but not limited to websites, product packaging, ephemera, advertisements, product unit, and accompanying software, all designed to enhance buyer and user experience. For a full definition of “Intellectual Property Assets”, please refer to Schedule 1 of these Terms. As such, you shall hereby be deemed to agree to the following:

3.2.1 No claim or proceedings have been made, or threatened, either directly against the Distributor and/or Harman, alleging that the Goods and/or the Software or any part or parts of either, or their use, sale, distribution or other commercial exploitation infringes the Intellectual Property Rights or other rights of any third party.

3.2.2 You shall not remove or alter the trade marks, logos, copyright notices, serial numbers, labels, tags or other identifying marks, symbols or legends (“Proprietary Rights”) affixed to any Products by Harman or where licensed to the Distributor by Harman.

3.2.3 You shall not use Harman Proprietary Rights or any part thereof for the purposes of trade, sale, resale and/or export, unless expressly endorsed in writing by both the Distributor and Harman.

3.2.4 Harman via its subsidiaries reserve the unqualified right to pursue legal action against you if you are found to infringe any provisions found herein, such actions preliminarily constitute breach of this Agreement and all warranties, guarantees and rights available to you shall be revoked automatically without any notice to you.

3.3 Software and Product Materials: Where software applications, drivers or other computer programs and/or all other design details, technical handbooks or manuals, drawing or other data (all collectively referred to as “Product Materials”) are supplied to the Customer by Harman in connection with the Order, the use and retention of the Product Materials are subject to the terms and conditions of licence or use, such as end-user licences, restrictions or conditions of use, as may be prescribed by Harman or its licensors and must not be used other than strictly in accordance with such terms and conditions.

3.4 Ownership of Product Materials: You shall agree and acknowledge that the Product Materials shall remain the property of Harman and its licensors. The Customer further agrees that any and all Intellectual Property embodied in or relating to the Product Materials shall remain the sole and exclusive property of Harman. You may be required by the Distributor and/or Harman to cease use, delete, restore and/or return the Product Materials and/or any copies thereof upon request by Harman and/or its Distributor.

4. Delivery of Products

4.1 Address: Delivery of the Products shall be fulfilled by the Distributor (or its agents) to the delivery address you specify in your Order. By proceeding with the Order, you shall be deemed to have provided consent for the release of your personal address and contact details for the purposes of fulfilment of the Order (or any such address and contact details of a third party).

4.2 Delivery & packing charges: Delivery and packing charges shall be as set out in the Order.

4.3 Tracking: You may track the status of the delivery at the “Order Tracking” page of the Platform.

4.4 Delivery timeframe: You acknowledge that delivery of the Products is subject to availability of the Products. The Distributor (via its Agents) will make every reasonable effort to deliver the Product to you within the delivery timeframe stated on the relevant page on which the Product is listed, but you acknowledge that while stock information on the Platform is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed, the Distributor and/or its Agent(s) will inform you accordingly via e-mail and your Product will be dispatched as soon as it becomes available to Distributor. The time for delivery shall not be of the essence, and neither the Distributor nor any of its agents shall be held liable for any delay in the delivery howsoever caused.

4.5 Indemnity to Harman: You agree that you shall indemnify Harman against all claims pertaining to the delivery, regardless of the condition that you have received in, delay, or non-delivery of the Order.

4.6 Deemed receipt: In the event you do not receive the Product by the projected delivery date and provided that you inform the Distributor within 3 (THREE) days immediately from such projected delivery date, the Distributor will try, to the best of its ability, to locate and deliver the Product. If the Distributor does not hear from you within 3 (THREE) days from such projected delivery date, you shall be deemed to have received the Product.

4.7 Voucher from Distributor: If there is a delay in delivery of the Products, the Distributor may in its sole discretion offer a Voucher to the Customer. Upon the acceptance of a Voucher by the Customer, the Customer shall have no further claim against the Distributor.

4.8 Customer’s failure to take delivery: If the Customer fails to take delivery of the Products (other than by reason of any cause beyond the Customer’s reasonable control or by reason of fault by the Distributor) then without prejudice to any other right or remedy available to the Distributor, the Distributor may terminate the Customer Contract.

5. Price of Products

5.1 Listing Price: The price of the Products payable by a Customer shall be the Listing Price at the time at which the Order placed by the Customer is transmitted to the Distributor solely via the Platform.

5.2 Taxes: All Listing Prices are subject to taxes, unless otherwise stated. The Distributor and/or Harman reserve the right to amend the Listing Prices at any time without giving any reason or prior notice.

6. Payment

6.1 General: You may pay for the Product using any of the payment methods prescribed by the Distributor from time to time. When you place an Order, actual payment will only be charged upon the Distributor’s acceptance of your Order and formation of a Customer Contract. All payments shall be made to the Distributor, either accepting payment in its own right or as the Distributor’s agent (Third Party Vendor). You acknowledge that the Distributor is entitled to collect payments from you on behalf of Third Party Vendors.

6.2 Additional terms: The payment methods may be subject to additional terms as prescribed by the Distributor from time to time.

6.3 Payment methods: You agree that you are subject to the applicable user agreement of your payment method. You may not claim against the Distributor or any of its agents, including Harman, for any failure, disruption or error in connection with your chosen payment method. The Distributor reserves the sole discretion at any time, to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.

6.4 Invoicing: Distributor may invoice you upon the due date of any payment under a Customer Contract.

6.5 Failure to pay: If the Customer fails to make full payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to the Distributor, the Distributor shall be entitled to cancel the Customer Contract or suspend delivery of the Products until payment is made in full.

6.6 Refund of Payment:

6.6.1 All refunds shall be made via the original payment mechanism to the individual payor who has made the original payment, except for Cash on Delivery, where refunds will be made via bank transfer into the individual payor’s bank account upon providing complete and accurate bank account details to the Distributor.

6.6.2 We offer no guarantee of any nature for the timeliness of the refunds reaching your account, and it is subject to the processing time of the respective financial institution and/or the payment gateway.

6.6.3 All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by the Distributor.

6.6.4 All refunds and returns are conditional upon the Distributor’s discretion.

6.6.5 The Distributor reserves the right to modify the mode of processing refunds by providing notice to you.

7. Refunds / Returns / Repairs / Replacements

7.1 Return Policy: To qualify, all returns must be done in accordance with the instructions set out in the Return Policy. Customer may initiate the returns process by communicating with Distributor through the Platform, as the case may be. The Distributor and/or Harman is not obliged to agree to any return should any prescribed mode of return by the Distributor not be adhered to, or where the Product is tampered with. For a valid return, the Distributor may, at their discretion, offer the Customer remedial solutions set out in Clause 7.3 hereinbelow.

7.2 Permitted returns: Subject to Clause 7.1, within SEVEN (7) days from the date of delivery of the Product, you may return a Product when you:

7.2.1 receive a product that is fundamentally different in nature from the Product specified in the Customer Contract; or

7.2.2 receive a faulty or damaged Product.

7.3 Refund, repair, replacement or price reduction: For Products that qualify for a valid return, the Distributor may offer any of the following remedies at its sole discretion:

7.3.1 Refunds: a partial or full refund of the price paid for the non-conforming Product.

7.3.2 Repairs: Distributor to undertake repair of the non-conforming Product.

7.3.3 Replacements: the Distributor may offer the Customer a replacement Product in place of the non-conforming Product.

In the event that Customer, (1) elects to accept a repair or replacement and (2) that the Seller fails to do so within SEVEN (7) days from the date the Customer first receives a return confirmation from the Distributor, the Distributor at its discretion, offer the Customer, a reduction of the price of purchase of a replacement unit, in proportion to the reduced or depreciated value of the Products, the quantum of which shall be determined at its sole discretion.

7.3.4 Return of non-conforming Products: Where the Distributor has provided replacement Products, or where it has given the Customer a full refund, the non-conforming Products or parts thereof shall become the property of the Distributor and/or Harman, who may, at its sole discretion, request such non-conforming Products to be shipped back to the Distributor and/or Harman with such cost borne by the Customer.

7.3.5 Effect of Acceptance: Acceptance by the Customer of any of the remedies set out hereinabove (or anywhere in these Terms), you shall be deemed to absolve and rescind all and further claim(s) against the Distributor and Harman. You shall also be responsible to remove and delete all public postings, publications, if any, relating to your user experience, including all other and subsequent postings / publications by external media and parties. Any outcome of investigation and communications between the Distributor and you shall remain Private and Confidential, unless otherwise agreed by both parties mutually. The Distributor and/or Harman reserve full rights to pursue legal action for the removal of the same. For avoidance of doubt, neither the Distributor nor Harman owes its customer any duty to reveal the outcome of the investigation (or any part thereof) on the non-conforming Products.

8. Questions and Complaints

8.1 If you have any questions or complaints, you may contact the Distributor directly via the Platform and the Distributor may get in touch with you.

8.2 In the event that Customer is unable to resolve any dispute with the Distributor directly through amicable negotiations, the Distributor reserves the right to suggest and implement an appropriate remedy or resolution at its sole discretion. Any such suggestion shall be deemed final and shall not be subjected to negotiation.

9. Termination

9.1 Cancellation by you: You may cancel the Customer Contract before Distributor dispatches the Products under such Customer Contract by written notice through the “Contact Us” page. If the Products have already been dispatched, you may not cancel the Customer Contract but may only return the Products in accordance with Clause 7 upon the sole discretion of the Distributor.

9.2 Cancellation by the Distributor: Without prejudice to any other right of termination elsewhere in these Terms & Conditions of Sale, the Distributor may stop any Products in transit, suspend further deliveries to the Customer and/or terminate the Customer Contract with immediate effect by written notice to the Customer on or at any time after the occurrence of any of the following events:

9.2.1 the Products under the Customer Contract being unavailable for any reason;

9.2.2 the Customer being in breach of an obligation under the Customer Contract;

9.2.3 the Customer passing a resolution for its winding up or a court of competent jurisdiction making an order for the Customer’s winding up or dissolution;

9.2.4 the making of an administration order in relation to the Customer or the appointment of a receiver over or an encumbrancer taking possession of or selling any of the Customer’s assets; or

9.2.5 the Customer making an arrangement or composition with its creditors generally or applying to a Court of competent jurisdiction for protection from its creditors.

9.3 The parties agree to waive the provision of Article 1266 of the Indonesian Civil Code, to the extent that a prior court order is required to terminate the Customer Contract and/or these Terms of Sale.

10. Risk and Property of the Goods

10.1 Risk of damage to or loss of the Goods shall pass to the Customer at the time of delivery or if the Customer wrongfully fails to take delivery of the Goods, the time when the Distributor has tendered delivery of the Goods.

10.2 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions, the property in the Goods shall not pass to the Customer until the Distributor has received in cash or cleared funds payment in full of the price of the Goods for which payment is due.

10.3 Until such time as the property in the Goods passes to the Customer, the Customer shall hold the Goods as fiduciary agent to the Distributor and Bailee, and shall retain the Goods separate from those of the Customer.

10.4 The Customer agrees that the Customer shall immediately notify the Distributor of any matter from time to time affecting the Distributor’s and/or Harman’s title to the Goods, and the Customer shall provide the Distributor with any information relating to the Goods as the Distributor and/or Harman may require from time to time.

10.5 Until such time as the property in the Goods passes to the Customer (and provided the Goods are still in existence and have not been resold), the Distributor shall be entitled at any time to demand the Customer to deliver up the Goods to the Distributor, and in the event of non-compliance, the Distributor reserves its right to take legal action against the Customer for the delivery up of the Goods, and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Customer.

10.6 The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Distributor and/or Harman, but if the Customer does so, all moneys owing by the Customer to the Distributor (without prejudice to any other right or remedy to the Distributor and/or Harman) forthwith become due and payable.

10.7 If the provisions in this clause are not effective according to the law of the country in which the Goods are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this condition, and the Customer shall take all steps necessary to give effect to the same.

10.8 The Customer shall indemnify the Distributor and/or Harman against all loss, damages, costs, expenses and/or legal fees incurred by the Customer in connection with the assertion and enforcement of the Distributor’s and/or Harman’s rights under this condition.

11. Limitation of Liability

11.1 SOLE REMEDIES OF CUSTOMER: THE REMEDIES SET OUT IN CLAUSE 7 ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES FOR NON-CONFORMITY OF OR DEFECTS IN THE PRODUCTS.

11.2 MAXIMUM LIABILITY: NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS & CONDITIONS OF SALE, THE MAXIMUM CUMULATIVE LIABILITY TO YOU OR TO ANY OTHER PARTY BY THE DISTRIBUTOR AND/OR HARMAN FOR ALL LOSSES UNDER, ARISING OUT OF OR RELATING TO THE SALE OF PRODUCTS UNDER EACH CUSTOMER CONTRACT, WILL NOT EXCEED THE SUMS THAT YOU HAVE PAID TO DISTRIBUTOR UNDER SUCH CUSTOMER CONTRACT.

11.3 EXCLUSION OF LIABILITY: THE DISTRIBUTOR AND/OR HARMAN SHALL NOT BE LIABLE TO YOU FOR ANY LOSSES WHATSOEVER OR HOWSOEVER CAUSED (REGARDLESS OF THE FORM OF ACTION) ARISING DIRECTLY OR INDIRECTLY IN CONNECTION WITH: (I) AMOUNTS DUE FROM OTHER USERS OF THE PLATFORM IN CONNECTION WITH THE PURCHASE OF ANY PRODUCT; (II) THE SALE OF THE PRODUCTS TO YOU, OR ITS USE OR RESALE BY YOU; AND (III) ANY DEFECT ARISING FROM FAIR WEAR AND TEAR, WILFUL DAMAGE, MISUSE, NEGLIGENCE, ACCIDENT, ABNORMAL STORAGE AND OR WORKING CONDITIONS, ALTERATION OR MODIFICATION OF THE PRODUCTS OR FAILURE TO COMPLY WITH THE DISTRIBUTOR’S AND/OR HARMAN’S INSTRUCTIONS ON THE USE OF THE PRODUCTS (WHETHER ORAL OR WRITTEN).

12. General

12.1 Right of the Distributor and Harman to subcontract: The Distributor and Harman shall be entitled to delegate and/or subcontract any rights or obligations under these Terms & Conditions of Sale to third parties such as designated service providers, subcontractors and/or agents appointed by the Distributor and/or Harman.

12.2 Cumulative rights and remedies: Unless otherwise provided under these Terms & Conditions of Sale, the provisions and Customer’s rights and remedies herein are cumulative and are without prejudice to the Distributor and Harman. In addition to any rights or remedies the Distributor and Harman may have in law or in equity, and no exercise by the Distributor and/or Harman of any one right or remedy under these Terms & Conditions of Sale or at law or in equity, shall operate so as to hinder or prevent Distributor’s exercise of any other such right or remedy as at law or in equity.

12.3 No waiver: Any failure on the part of the Distributor and/or Harman to enforce these Terms & Conditions of Sale shall not constitute a waiver of these terms, and such failure shall not affect the right and remedies of the Distributor to enforce these Terms & Conditions of Sale. The Distributor and Harman reserve its rights and remedies in all situations where the Customer is deemed to breach any part of these Terms & Conditions of Sale.

12.4 Severability: If at any time, any provision of these Terms & Conditions of Sale shall be, or shall become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of this Agreement shall not be affected or impaired thereby, and shall continue in force as if such illegal, invalid or unenforceable provision was severed from these Terms & Conditions of Sale.

12.5 Rights of third parties: A person or entity who is not a party to these Terms & Conditions of Sale shall have no right under the Contracts in any jurisdiction to enforce any term of these Terms & Conditions of Sale, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this Clause shall affect the rights of any permitted assignee or transferee of these Terms & Conditions of Sale.

12.6 Governing law: These Terms & Conditions of Sale shall be governed by, and construed in accordance with the laws of Singapore and you hereby submit to the exclusive jurisdiction of the Singapore courts.

12.7 Arbitration: Save as to any provisions found herein, any dispute, controversy or claim arising out of or relating to this contract, or the breach, termination or invalidity thereof shall be first attempted by settlement between the Distributor and the Customer. The dispute may be escalated to and be settled by arbitration in accordance with the Rules for Arbitration. The place of arbitration shall be Indonesia. Any award by the arbitration tribunal shall be final and binding upon the parties.

12.8 Injunctive relief: Distributor may seek immediate injunctive relief if the Distributor makes a good faith determination that a breach or non-performance is such that a temporary restraining order or other immediate injunctive relief is the only appropriate or adequate remedy.

12.9 Amendments: The Distributor may vary the terms and conditions of these Terms & Conditions of Sale, with such variation to immediately take effect on the Date of Implementation by the Distributor. If you use the Platform or the Services after such Date of Implementation, you are deemed to have accepted such variation. If you do not accept the variation, you must stop access or using the Platform and the Services and terminate these Terms & Conditions of Sale. The Distributor’s right to vary these Terms & Conditions of Sale in the manner aforesaid will be exercised with the joint involvement of Harman (either via the Portal or such other means as Harman prescribes) and subject to the foregoing, may be exercised without the consent of any person or entity who is not a party to these Terms & Conditions of Sale. The version of Terms & Conditions of Sale applicable to any particular Order is the latest version in force.

12.10 Correction of errors: Any typographical, clerical or other error or omission in any acceptance, invoice or other document on Distributor’s part shall be subject to correction without any liability on Distributor’s part.

12.11 Currency: Money references under these Terms & Conditions of Sale shall be in Indonesian Rupiah.

12.12 Language: These Terms of Sale are made in both the English language and the Indonesian language. Both texts are equally valid. In case of any inconsistency or different interpretation between the English text and the Indonesian text, the English text shall be the prevailing language and the relevant Indonesian text shall be deemed to be automatically amended to conform with, and to make it consistent with, the relevant English text.

12.13 Entire agreement: These Terms & Conditions of Sale shall constitute the entire agreement between you and the Distributor and/or Harman relating to the subject matter hereof and supersedes and replaces in full all prior understandings, communications and agreements with respect to the subject matter hereof.

12.14 Binding and conclusive: You acknowledge and agree that any records (including records of any telephone conversations relating to the Services, if any) maintained by the Distributor or its service providers relating to or in connection with the Platform and Services shall be binding and conclusive on you for all purposes whatsoever and shall be conclusive evidence of any information and/or data transmitted between the Distributor and you. You hereby agree that all such records are admissible in evidence and that you shall not challenge or dispute the admissibility, reliability, accuracy or the authenticity of such records merely on the basis that such records are in electronic form or are the output of a computer system, and you hereby waive any of your rights, if any, to so object.

12.15 Subcontracting and delegation: The Distributor and/or Harman reserve the right to delegate or subcontract the performance of any of its functions in connection with the performance of its obligations under these Terms & Conditions of Sale and reserves the right to use any service providers, subcontractors and/or agents on such terms as it deems appropriate.

12.16 Assignment: You may not assign your rights under these Terms & Conditions of Sale without prior written consent issued to you by the Distributor and/or Harman. The Distributor may assign its rights under these Terms & Conditions of Sale to any third party only upon written consent issued by Harman.

12.17 Force Majeure: Distributor and Harman shall not be jointly and severally held responsible or liable for non-performance, error, interruption or delay in the performance of its obligations under these Terms & Conditions of Sale (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Platform’s and/or Services’ contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond reasonable control.

Schedule 1 – Definitions and Interpretation

(A) Definitions

Unless the context otherwise requires, the following expressions shall have the following meanings in these Terms of Use:

1.1 “Business Day” means a day (excluding Saturdays and Sundays) on which banks generally are open for business in Singapore.

1.2 “Customer” shall be interpreted as an authorised user of the Platform and/or the Services and is subject to Clause 1.24 below.

1.3 “Customer Contract” is as defined in Clause 2.3.4 of these Terms.

1.4 “Distributor” shall be known and identified as [.] and shall also be the Seller/Retailer supplying the Products to the Customer.

1.5 “Intellectual Property” shall be defined as Intellectual Property Rights owned by Harman International Industries, Incorporated, inclusive of all copyright, patents, utility innovations, trade marks and service marks, geographical indications, domain names, layout design rights, registered designs, design rights, database rights, trade or business names, rights protecting trade secrets and confidential information, rights protecting goodwill and reputation, software, software codes, mobile applications, and all other similar or corresponding proprietary rights and all applications for the same, whether presently existing or created in the future, anywhere in the world, whether registered or not, and all benefits, privileges, rights to sue, recover damages and obtain relief or other remedies for any past, current or future infringement, misappropriation or violation of any of the foregoing rights.

1.6 “Harman” refers to Harman International Industries, Incorporated, and having its registered address at 400 Atlantic Street, 4th Floor, Stamford, Connecticut, 06901 United States and its affiliates, entities and/or subsidiaries.

1.7 “Listing Price” means the price of Products listed for sale to Customers, as stated on the Platform.

1.8 “Losses” means all losses, actual or special, settlement sums, costs (including legal fees and expenses on a solicitor-client basis), charges, expenses, actions, proceedings, claims, demands and other liabilities, whether foreseeable or not.

1.9 “Order” refers to submitted order for Products by the Customer, sent through the Platform in accordance with the Terms & Conditions of Sale.

1.10 “Password” refers to the valid password provided by the Customer who sets up an account with the Distributor on the Platform for such purposes allowing the Customer to reasonably use and access, to place an order or track purchases, on the relevant Platform and/or Services provided thereat.

1.11 “Personal Data” refers to data, whether true or not, that can be used to identify, contact or locate you. Personal Data can include your name, e-mail address, billing address, shipping address, phone number and credit card information.

1.12 “Platform” refers to web and mobile versions of the website operated and/or owned by JBL which is presently located at the following URL: https://jblstore.co.id/; and (b) the mobile applications made available from time to time by Harman, including the iOS and Android versions.

1.13 “Product” / “Products” refer to product (including any installment of the product or any parts thereof) available for sale to Customers on the Platform.

1.14 “Product Warranty” means a product (including any installment of the product or any parts thereof) available for sale to Customers on the Platform for a specified period of time defined in these Terms.

1.15 “Return Policy” means the return policy set out at JBL SG Returns Policy.

1.16 “Third Party Vendor” means a non-contracting party to these Terms, an agent appointed by the Distributor to facilitate the sale process, and with limited rights granted to the Agent to use the Platform and/or Services to sell Products to Customers.

1.17 “Services” means services, information and functions made available by the Distributor on the Platform.

1.18 “Terms & Conditions of Sale” means all applicable Clauses found herein, and any Schedules set herewith these terms and conditions.

1.19 “Terms of Use” means the terms and conditions governing the Customer’s use of the Platform and/or Services and are set out at Terms of Use.

1.20 “Trademarks” means the trademarks, service marks, trade names and logos used and displayed on the Platform.

1.21 “Username” refers to the unique login identification name or code which identifies a Customer who has an account with the Distributor set via the Platform.

1.22 “Voucher” means a voucher for credit which may be used by a Customer, subject to other terms and conditions, towards the payment of purchases on the Platform.

1.23 “Voucher Terms & Conditions” are set out at https://www.JBL.sg/voucher-terms-of-use/.

1.24 “You”, “you”, “Your” and “your” refer to the individuals at least the age of 21 or otherwise under the supervision of a parent or legal guardian.

(B) General Interpretation

(i) Any reference in these Terms & Conditions of Sale to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time. In these Terms & Conditions of Sale, whenever the words “include”, “includes” or “including” are used, they will be deemed to be followed by the words “without limitation”.

(ii) Unless expressly indicated otherwise, all references to a number of days mean calendar days, and the words “month” or “monthly” as well as all references to a number of months means calendar months.

(iii) Clause headings herein shall not affect the interpretation of these Terms & Conditions of Sale. In the event of a conflict or inconsistency between any two or more provisions under these Terms & Conditions of Sale, whether such provisions are contained in the same or different documents, such conflict or inconsistency shall be resolved in favour of the Distributor and Harman, and the provision which is more favourable to Distributor and Harman shall prevail.

Terms of Use of Customization

Harman International Industries, Incorporated, and all its affiliates (“Harman”) and its official distributor, PT. Inti Megah Swara, in Indonesia, reserve the right to request more information about the uploaded image, or to reject any image or cancel the order if the uploaded image is found to breach any of the above guidelines. By proceeding, you expressly understand and agree that Harman assumes no responsibility in verifying the rightful use of any uploaded images, and shall not be held responsible for damages, whether incidental or otherwise, over its discretion to cancel the order. If your submission is not accepted, you will receive an order cancellation email.

You must own and/or have rights to use any files you upload. Most images found on the internet are copyright protected, and such protected images must not be uploaded. You shall be deemed to have conducted your own due diligence before uploading any image. By uploading the image, you hereby expressly agree (1) to indemnify Harman International Industries, Incorporated and all its affiliates, and you shall assume all liability and responsibility for the upload including, but not limited to, defending against all legal actions, bear all costs and damages payable to the aggrieved party/parties in such actions that the image be submitted to a third party, or an external vendor for the purpose of use and processing the final product.

By uploading the image(s), you hereby expressly agree the image(s) are:

1. personal photos without copyrighted content (images taken personally by yourself, family photographs, or personal mementos)
2. your own artwork without copyrighted content (works of your own creation or works for which you own the authorship to the copyrighted artwork)
3. any image or artwork expressly licensed to you for use and reproduction by the actual copyright holder, and such license is still valid at the time of submission.
4. for optimal reproduction, images should be lighter in colour, as the final print may be slightly darker than the original image.
5. not content featuring people, celebrities, or public figures whose permission you do not have to upload the image
6. not logos featuring professional or government entities, organizations, education institutions, or mascots;
7. not image containing flags, insignia, emblems, coat of arms, national symbols.

PT. Inti Megah Swara shall endeavour to match the original product colors as closely as possible. Please note that actual colors may vary slightly due to differences across screens and digital platforms. Once this order is placed, all sales are final and cannot be cancelled or refunded.

By submitting the customization form, you confirm that you have read, understood, and agree to the JBL Customization Terms and Conditions. I agree to the processing of my personal data provided above in connection with JBL Customization and agree to receive marketing communications from PT. Inti Megah Swara (JBL Indonesia) and our related entities, affiliates, subsidiaries, and/or agents via email, phone, SMS, or other electronic means. These communications may include information about our products, services, promotions, and special offers. Your personal information will be processed in accordance with our Privacy Policy. You may withdraw your consent to receive marketing communications at any time by emailing us at [email protected].