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Maliq & D'Essentials' Music Story Exhibition

Maliq & D'Essentials held a series of events titled Resonate: The Story of Music to welcome their 22nd anniversary and the release of their 9th album titled "Can Machines Fall In Love?" which will be released on May 30, 2024. "Can Machines Fall In Love?" Exhibition Resonate: The Story of Music will run until June 9, 2024 at Melting Pot, GF, ASHTA District 8, South Jakarta. Visitors can see MALIQ's musical record for more than 20 years in The Journey Then and Now and listen to the contents of the new album containing a total of 7 tracks in the Hearing Section corner. Visitors who have listened to the album "Can Machines Fall In Love?" using JBL Tour One M2 headphones in the Hearing Section can give direct feedback on what they felt in the MAD Hears You corner. In addition to the "Can Machines Fall In Love?" listening experience and exhibition, Maliq & D'Essentials also provided a variety of special merchandise that could be purchased as well as JBL products that you could get.

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1. Shipping:

All orders ship within the next 1-3 working days after payment confirmation for local (Indonesia) delivery. If you have placed the order over the weekend, the package may not ship until the following Monday of the coming week. No International Deliveries available.

Do note that Sundays, Saturdays, and Public Holidays are non-working days.

2. Returns / Exchanges:

2.1 How do I return or exchange my order?

You request a return within 30 days of receiving your item. If you prefer a refund or exchange, please note the following guidelines:
  • Refunds are only processed if the item is out of stock.
  • Exchanges are possible for items of equal or higher value, with the additional cost covered by the customer.
  • In the case of a damaged product, we will guide you to our service centre for further assistance.
To initiate a return, contact us within 7 days of delivery. The item must be returned within 14 days of delivery. It should be in its original condition, unused, with tags and packaging intact. A receipt or proof of purchase is required for processing the return.

For issues related to delivery errors, we will endeavour to resend the product according to the previous return record.

For any questions or additional information regarding returns or exchanges, please reach out to our customer service team.

2.2 Can I return my speaker to you if I bought them from a retail store?

If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns. If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.

3. Warranty:

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details. If you believe you have received a defective product upon arrival, please contact us immediately for further instructions.
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