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Shipping & Returns See Details

Pameran Kisah Musik dari Maliq & D’Essentials

Maliq & D’Essentials menggelar rangkaian acara bertajuk Resonate: The Story of Music untuk menyambut ulang tahun mereka yang ke-22 dan perilisan album ke-9 bertajuk “Can Machines Fall In Love?” yang akan dirilis pada 30 Mei 2024. “Can Machines Fall In Love?” Exhibition Resonate: The Story of Music yang akan berlangsung sampai tanggal 9 Juni 2024 di Melting Pot, GF, ASHTA District 8, Jakarta Selatan. Pengunjung bisa melihat catatan bermusik MALIQ selama 20 tahun lebih dalam The Journey Then and Now dan mendengarkan isi album baru berisi total 7 track pada sudut Hearing Section. Pengunjung yang sudah mendengarkan album “Can Machines Fall In Love?” menggunakan headphone JBL Tour One M2 di Hearing Section bisa memberikan tanggapan langsung tentang apa yang dirasakan di sudut MAD Hears You. Selain menyajikan pengalaman mendengar “Can Machines Fall In Love?” dan pameran, Maliq & D’Essentials juga menyediakan ragam merchandise khusus yang dapat dibeli serta produk JBL yang bisa kamu dapatkan

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Shipping and Refund

1. Shipping:

All orders ship within the next 1-3 working days after payment confirmation for local (Indonesia) delivery. If you have placed the order over the weekend, the package may not ship until the following Monday of the coming week. No International Deliveries available.

Do note that Sundays, Saturdays, and Public Holidays are non-working days.

2. Returns / Exchanges:

2.1 How do I return or exchange my order?

You request a return within 30 days of receiving your item. If you prefer a refund or exchange, please note the following guidelines:
  • Refunds are only processed if the item is out of stock.
  • Exchanges are possible for items of equal or higher value, with the additional cost covered by the customer.
  • In the case of a damaged product, we will guide you to our service centre for further assistance.
To initiate a return, contact us within 7 days of delivery. The item must be returned within 14 days of delivery. It should be in its original condition, unused, with tags and packaging intact. A receipt or proof of purchase is required for processing the return.

For issues related to delivery errors, we will endeavour to resend the product according to the previous return record.

For any questions or additional information regarding returns or exchanges, please reach out to our customer service team.

2.2 Can I return my speaker to you if I bought them from a retail store?

If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns. If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.

3. Warranty:

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details. If you believe you have received a defective product upon arrival, please contact us immediately for further instructions.
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