JBL Tomorrowland Terms and Conditions

TERMS & CONDITIONS

Terms and Conditions
  • The Future Sound of Tomorrowland 2024 promo is valid from May 16 - June 9, 2024.
  • The Future Sound of Tomorrowland 2024 Promo is open to all JBL Headphone category product buyers with a minimum value of Rp2.000.000 in 1 transaction or 1 invoice.
  • Products that are included in this promo are JBL Headphone category products including TWS (True Wireless Stereo) products and exclude JBL Headphone products that are included in the Clearance Sale category. Product types may vary depending on each store's inventory.
  • The Future Sound of Tomorrowland 2024 Promo is valid at the following stores:
    • JBL Official Offline Store
    • Official Online Store JBL E-Shop  (jblstore.co.id)
    • De'sound Official Offline Store 
  • The Future Sound of Tomorrowland 2024 promo prizes include 2 (two) Tomorrowland 2024 Tickets (including flight and hotel), JBL Xtreme 4 Special Edition Tomorrowland, JBL, MAP, Traveloka and Google Play eVouchers with a value of Rp100.000 each, and Spotify eVoucher with 1 month premium subscription usage.
  • The type of prize obtained by each Buyer is a direct prize through the Spin The Wheel game on the promo microsite page provided.
  • Buyers can only spin once for 1 invoice that has gone through the verification process.
  • Participants of the game follow the spin of the wheel and only have the opportunity to win a prize when the spin of the wheel stops at one type of prize.
  • Prizes are non-exchangeable, non-transferable, and non-cashable.
  • The departure date to the Tomorrowland 2024 event is July 25 - 29, 2024.
  • The prize includes 2 (two) economy class airline tickets, 1 (one) hotel room (Double/Twin), 2 (two) Tomorrowland Weekend Pass on July 26-28, 2024.
  • The use of eVoucher prizes follows the terms and conditions applicable on each Voucher platform.
  • Company employees who are directly involved with the administration of this promo are not allowed to participate in this promo.
  • By registering for the The Future Sound of Tomorrowland 2024 promo, the Consumer agrees to register as a JBL member and have a JBL account.
  • JBL Indonesia berhak melakukan pembatalan hadiah langsung kepada customer jika terindikasi adanya penyalahgunaan, kecurangan, manipulasi, dan/atau ketidaksesuaian dengan syarat dan ketentuan yang berlaku.
  • JBL Indonesia's decision is final and inviolable.
  • Winners will be announced via Instagram @JBLINDONESIA, JBL Indonesia Website, JBLSTORE.CO.ID, and Whatsapp official JBL Indonesia account at 085156759787 with all details on how to claim and deliver the prize. 

The mechanism of The Future Sound of Tomorrowland 2024 Promo is as follows:

  • Purchase official JBL Headphone products included in the promo with a minimum value of Rp2.000.000 in 1 transaction (1 invoice) during the period May 16 - June 9, 2024 at authorized JBL offline stores, Desound, or online purchase through JBLStore.co.id.
  • Products that are included in this promo are JBL Headphone category products including TWS (True Wireless Stereo) products and exclude JBL Headphone products that are included in the Clearance Sale category. Product types may vary depending on each store's inventory.
  • Fill in your personal data through the link https://jblstore.co.id/tomorrowland/form/ or can be through the QR scan that is already available.
  • Upload invoice of JBL Headphone product purchase with minimum Rp2.000.000 in 1 transaction (1 invoice).
  • Personal data and invoice will be verified by the promo admin.
  • If the purchase invoice is successfully verified, the customer will receive an email notification in the form of a link to the Spin The Wheel game.
  • Each invoice / purchase receipt is entitled to participate in the SPIN The Wheel game once.
  • The Future Sound of Tomorrowland 2024 promo prizes are 2 (two) Tomorrowland 2024 Tickets (including flight and hotel), JBL Xtreme 4 Special Edition Tomorrowland, JBL, MAP, Traveloka and Google Play eVouchers with a value of Rp100.000 each, and Spotify eVoucher with 1 month premium subscription usage.
  • The prizes will be sent to the registered email address when filling out the personal data form on the promo microsite.
  • Prizes are immediate, not exchangeable, cashable, and/or transferable.
  • Terms and conditions are absolute and inviolable.

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Shipping and Refund

1. Shipping:

All orders ship within the next 1-3 working days after payment confirmation for local (Indonesia) delivery. If you have placed the order over the weekend, the package may not ship until the following Monday of the coming week. No International Deliveries available.

Do note that Sundays, Saturdays, and Public Holidays are non-working days.

2. Returns / Exchanges:

2.1 How do I return or exchange my order?

You request a return within 30 days of receiving your item. If you prefer a refund or exchange, please note the following guidelines:

  • Refunds are only processed if the item is out of stock.
  • Exchanges are possible for items of equal or higher value, with the additional cost covered by the customer.
  • In the case of a damaged product, we will guide you to our service centre for further assistance.

To initiate a return, contact us within 7 days of delivery. The item must be returned within 14 days of delivery. It should be in its original condition, unused, with tags and packaging intact. A receipt or proof of purchase is required for processing the return.

For issues related to delivery errors, we will endeavour to resend the product according to the previous return record.

For any questions or additional information regarding returns or exchanges, please reach out to our customer service team.

 

2.2 Can I return my speaker to you if I bought them from a retail store?

If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.

3. Warranty:

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details here. If you believe you have received a defective product upon arrival, please contact us immediately for further instructions.

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