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Shipping & Returns See Details

Shipping & Delivery

ENGLISH

JBL Indonesia provides shipping services throughout Indonesia using JNE partner logistics services, with shipping costs calculated based on product weight and delivery location.

Delivery of goods will be done 2 working days after the order is made.
Estimated delivery of goods will be 1-5 working days.

For weekend and national holidays, the shipping process will be adjusted.

Policy may change at any time without notice.


BAHASA

JBL Indonesia menyediakan layanan pengiriman ke seluruh Indonesia menggunakan jasa logistik partner JNE, dengan biaya pengiriman yang dihitung secara otomatis berdasarkan berat produk dan lokasi pengiriman.

Pengiriman barang akan dilakukan 2 hari kerja setelah order dibuat.
Estimasi pengiriman barang 1-5 hari kerja.

Khusus untuk hari libur dan tanggal merah, proses pengiriman barang akan disesuaikan.

Kebijakan dapat berubah sewaktu-waktu tanpa ada pemberitahuan.

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Shipping and Refund

1. Shipping:

All orders ship within the next 1-3 working days after payment confirmation for local (Indonesia) delivery. If you have placed the order over the weekend, the package may not ship until the following Monday of the coming week. No International Deliveries available.

Do note that Sundays, Saturdays, and Public Holidays are non-working days.

2. Returns / Exchanges:

2.1 How do I return or exchange my order?

You request a return within 30 days of receiving your item. If you prefer a refund or exchange, please note the following guidelines:
  • Refunds are only processed if the item is out of stock.
  • Exchanges are possible for items of equal or higher value, with the additional cost covered by the customer.
  • In the case of a damaged product, we will guide you to our service centre for further assistance.
To initiate a return, contact us within 7 days of delivery. The item must be returned within 14 days of delivery. It should be in its original condition, unused, with tags and packaging intact. A receipt or proof of purchase is required for processing the return.

For issues related to delivery errors, we will endeavour to resend the product according to the previous return record.

For any questions or additional information regarding returns or exchanges, please reach out to our customer service team.

2.2 Can I return my speaker to you if I bought them from a retail store?

If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns. If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.

3. Warranty:

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details. If you believe you have received a defective product upon arrival, please contact us immediately for further instructions.
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