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Promotion Terms and Conditions

  • Promo Period: January 15 - February 28, 2025
  • Buy as many JBL products as you can during the promo period.
  • The top spenders with the highest total purchases during the promo period are selected and receive prizes.
  • Top spender winners will be selected based on the highest accumulative total purchases under the same membership account during the promo period.
  • Promo applies to all JBL products available for purchase at JBL Offline Store / jblstore.co.id / Official Store JBL di E-commerce / Offline Store Desound.
  • Prize: Win an exclusive JBL Snow Party experience in Val Thorens, France!
  • Prize Includes:
    • Two tickets to the JBL Snow Party.
    • Two round-trip economy class flight tickets.
    • Two nights' accommodation in a twin/double room at Hotel.
    • Two sets of ski equipment rentals.
  • The winners will be announced on 7 March 2025 at Instagram @jblindonesia and will be contacted by our team on the prize collection/arrangement.
  • JBL Snow Party travel dates: between April 14 - April 19, 2025.
  • Prizes are non-exchangeable, non-transferable, and non-refundable.
  • The tourist visa will be processed by the winner.
  • Employees & agencies directly involved in the administration of this promo are not allowed participate.
  • By registering for the JBL Snow Party promo, participants agree to register as JBL members and create a JBL account.
  • JBL reserves the right to amend the terms and conditions of this campaign at any time without prior notice, or disqualify any participants deemed ineligible or has engaged in a conduct/transaction that JBL considers inappropriate or unacceptable.
  • Please note that JBL Indonesia's decision is final.
  • JBL reserves the right to change the terms and conditions of this campaign at any time without prior notice, or disqualify any participant deemed ineligible or involved in actions/transactions deemed inappropriate or unacceptable by JBL.
  • The winner agrees to create a social media post promoting the JBL Snow Party and its events. This post will be created under the guidance of the JBL team, and is subject to their review and potential editing.
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Shipping and Refund

1. Shipping:

All orders ship within the next 1-3 working days after payment confirmation for local (Indonesia) delivery. If you have placed the order over the weekend, the package may not ship until the following Monday of the coming week. No International Deliveries available.

Do note that Sundays, Saturdays, and Public Holidays are non-working days.

2. Returns / Exchanges:

2.1 How do I return or exchange my order?

You request a return within 30 days of receiving your item. If you prefer a refund or exchange, please note the following guidelines:
  • Refunds are only processed if the item is out of stock.
  • Exchanges are possible for items of equal or higher value, with the additional cost covered by the customer.
  • In the case of a damaged product, we will guide you to our service centre for further assistance.
To initiate a return, contact us within 7 days of delivery. The item must be returned within 14 days of delivery. It should be in its original condition, unused, with tags and packaging intact. A receipt or proof of purchase is required for processing the return.

For issues related to delivery errors, we will endeavour to resend the product according to the previous return record.

For any questions or additional information regarding returns or exchanges, please reach out to our customer service team.

2.2 Can I return my speaker to you if I bought them from a retail store?

If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns. If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.

3. Warranty:

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details. If you believe you have received a defective product upon arrival, please contact us immediately for further instructions.
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