Shipping and Refunds Policy
1. Shipping Policy:
1.1 Order Processing:
– Orders are typically processed within 1-2 business days after payment confirmation.
– Shipping times may vary based on the destination and the chosen shipping method during the payment process.
1.2 Shipping Methods:
– Customers can choose from various shipping methods, including standard and expedited options.
– The selected shipping method determines the cost and estimated delivery time.
1.3 Shipping Address:
– Customers are responsible for providing accurate and complete shipping addresses during order placement.
– Changes to the shipping address post-order confirmation may incur additional charges or cause delays.
1.4 Shipping Delays:
– JBL is not responsible for shipping delays caused by factors beyond our control, such as weather conditions, customs issues, or transportation disruptions.
1.5 Incorrect Shipment:
– If the received items do not match the order, we will promptly process a replacement and send the correct items at no additional cost.
– Please report any discrepancies to us within 3 days of receiving the goods.
1.6 Damaged Goods or Stolen Items:
– If you receive damaged goods, we will assist in directing them to the official service center for prompt repair.
– In case of theft during shipping, we will assist in further investigation and find an appropriate solution for the involved parties.
2. Refund & Return Policy:
2.1 Out of Stock:
– If the ordered items are not available, we will contact you to offer a full refund or suggest similar available products.
– The decision for a refund or replacement will be entirely based on your preference.
3.1 Non-Returnable Items:
– Certain items, such as personalized or opened products within 3 days, may not be eligible for return or refund.
3.2 Unauthorized Sellers:
– Products purchased through unauthorized sellers or channels may not be eligible for refunds.
4. Changes to Terms and Conditions:
– JBL reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the JBL website.
– Customers are encouraged to review these terms periodically for any updates.
5. Contact Information
5.1 Customer Service:
– For inquiries regarding shipping and refunds, please contact JBL Customer Service at [Customer Service Contact Information].
5.2 Service Center:
– You can also contact our official service center at https://jblstore.co.id/e-warranty
Note: These terms and conditions are subject to change, and customers are advised to review them regularly for updates.